“From the High Commissioner’s Desk” is a program designed to keep Nigerians in Canada and the business community informed about current issues related to Immigration and Consular services at the Nigeria High Commission in Ottawa, Ontario, Canada.
In this episode, the High Commissioner gives an update about Passport renewal issues in the face of the current “stay at home order” of the Government of Ontario, Canada.
KaySays
Thanks for the update, my question still remains, can I buy $200.00 money order for expedited service and bring along with my application when embassy open for public.
Abu SusanSays
Hi Kay, Yes, come with the money order. However, if booklets are not available, you would have to go back with the money order.
FawazSays
Hi Susan I was at the Embassy July 18, I understand it takes a maximum of 6 weeks to send out the new Passports. My Work permit is expires 10th of August, and no information on the express post tracking. Any idea when these Passports would be sent through the mail?
Abu SusanSays
Hi Fawaz, I have no idea. However, I will check with the unit to follow up.
FawazSays
Thanks. let me know if you need any further information. I have my express post tracking number but its unable to provide any updates.
KaySays
Hi Abu Susan, I understand I have to buy $200.00 money order for expedited service, but I don’t know if I have to enter the payment electronically or just bring it along with the application when coming for passport renewal interview.
LAURENDY GRACIASays
My friend booked a flight to get to Ottawa to get his passport renewed just to learn now that it is closed thats ridiculous and unfair what can you do to help him???
Abu SusanSays
I am sorry, But it is not ridiculous. The news has been on the website since Ontario announced the lockdown/stay at home order. We sent out emails to applicants notifying them of the development. We also update our website and social media platforms regularly to share updates with people. We can not do anything about it. We have to obey the law. Your friend should read our news item on the website titled: Update on Immigration. Service to see the alternative solutions provided by IRCC.
DareSays
It is ridiculous. You were meant to send an email confirming the cancellation of an appointment. This is the normal and professional thing to do.
Abu SusanSays
Dare, We sent out emails. Check your spam mail. It is also safe to also check our website before embarking on your journey to the High Commission. These are challenging times because of the Pandemic.
DareSays
Nothing is in my spam! I have always received prior communications from the Nigeria High Commission in my inbox. The Commission made me travel from BC to Ottawa just for me to learn the office is closed. Why not put a call across to confirm cancellation? Not everyone stays in Ontario! I got an email confirming my appointment few weeks ago, yet the Commission never sent another mail to inform me of the cancellation. How do I account for the lost time, money and stress of traveling down to Ottawa???
D.Says
It is ridiculous. You were meant to send an email confirming the cancellation of an appointment. This is the normal and professional thing to do.
Abu SusanSays
Emails were sent out. Some people found them in the Spam section.
DareSays
Then you should have called people with confirmed appointments when you discovered emails dropped in spams. More People will still land in Ottawa unawares of this closure if a fresh round of emails is not sent to people with prior appointments. This is the minimum duty of care expected
RoseSays
Please how do apply.Is it through innovative solutions 1.And how do I pay.Pleasw someone advice me .I need the passport urgently.I have trying to call for weeks now can't get hold of anybody.I am running out of time.Please help me
Abu SusanSays
Rose, Always read the news on the website first. Our phone is not working at the moment because we are upgrading to make customer service better. There is adequate information on the website on how to apply. Go through innovate. Furthermore, if you apply, remember that we cannot attend to you now because we are currently closed to the public due to Ontario Province stay at home order. If you have an emergency, kindly read our news titled: Update on Immigration Services to find alternative solutions to your issue as provided by IRCC.
RoseSays
Good morning, please is it only through innovative solutions 1 that I can renew my passport.How can apply to get it faster.I need it urgently.I saw expedited $200.I am ready to pay. But do I have to apply through innovative and the money order do I have to bring it along
Abu SusanSays
The expedited fee is for you to collect your passport the same day you come in for biometric capture. However, we can not attend to you now. Apply and pick a date pending when we reopen to the public. I also replied to your other email with an alternative solution.
AnjolaoluwaSays
If I was unable to go in for my passport renewal during the early days of the lockdown, would I be attended to if I go in this weekend or during the week? Thank you
Abu SusanSays
We are not open to the public due to the stay at home order imposed by the government of Ontario. You will be attended to when we reopen to the public.
YinkaSays
Will currently have appointments during the lockdown and know that they will not be honored. Will we get new appointments once the stay at home order is lifted? Thanks
Abu SusanSays
Hello Yinka, Yes.
YimikaSays
Good day. I was initially meant to come for a renewal for may 3rd. Given the close, i moved it to july 5th. My passport is expiring July 20th. How long do I have to wait to get a new passport? Thank you.
Abu SusanSays
Hopefully, We should get back to work as soon as the stay at home order is lifted Mid May. Let's pray that we don't get any extension. So all things been equal, I guess your new date should work out for you, Yimika.
Jay JaySays
Good day Susan and weldone in taking time to respond to numerous questions. Please will you give new dates and priority to those who couldn't attend their appointment due to the lock down or they are to reschedule themselves? Am concerned because you said applicants were notified about the closure but we never got any such email. Hope you wouldn't forget us or push our date further away? Thank you and stay safe.
Abu SusanSays
Thanks, Jay, Please check your spam in the mail as well. Some people found the email there. However, Kindly pick a new date. But we will post an update on the new order as soon as the stay at home order is lifted. Thanks.
OgechiSays
Please when are you people coming to Edmonton?
Abu SusanSays
Get in touch with the Nigerian Canadian Association in Edmonton for details please.
DeborahSays
Hello Abu Susan, Good morning, Please if you recall, I sent a message here about my application for a change of data in my passport for which I solicited a possible update on when I might likely get the amended passport. I was reliably informed that approval for the change of data was issued from Abuja and has been communicated to the High Commission as of the first week of April. Please I need information on when I might get the passport, the timeline to submit it for the extension of stay is almost due. I have called and emailed several times, I have not received any relevant information. Please can you help? Thanks and best regards
GalibatSays
Dear Abu Susan, My son was supposed to have his appointment for May 4th(tomorrow), but the closure looks like this won't work anymore. His permit expires on May 24th and can only be extended to my date if he can renew his passport. Please advise what do I do? Thank you.
Abu SusanSays
Tell him to read the following carefully and click the link that applies to his situation. This is the option provided by Canada in the face of the pandemic and lockdown. Update on Immigration Services As a result of the current challenges affecting Immigration services resulting from the 3rd wave of the Coronavirus in Ontario-Canada, the Nigeria High Commission, Ottawa, is pleased to provide Nigerian citizens in Canada with the following vital information. 1. Temporary residents in Canada whose passports/travel documents are about to or have expired and cannot be renewed due to COVID-19 restrictions are encouraged to apply for an extension or restoration of their status online. 2. More information on applying for an extension can be found @ https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/visitors.html#extend 3. Additional information on applying for restoration is available @ https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/restoration-extension-trv.html 4. Applicants who apply before their status expires will have their status maintained while their application is being processed. 5. Where additional documentation or information is required to decide on an application (such as a valid passport), Immigration Refugees and Citizenship Canada (IRCC) will request the necessary material. However, they may allow the applicant 90days to submit the required documentation. Nigerians with expired Nigerian passports planning to travel back home are allowed to do so, but must: 1. Obtain clearance from their airline of choice about travelling with an expired Nigerian passport. 2. On arrival in Nigeria, such individuals should make deliberate efforts to visit the closest Nigeria Immigration Service passport renewal office to renew their passport before returning to Canada. The Nigeria High Commission, Ottawa, will continue to post updates on the website and social media platforms.
AJIBOLA ADESIYANSays
Please can the embassy post it on their website that Nigerians can travel back home with their expired passports and then renew it when they get back home as most airlines don't have that information and one may be denied boarding in this respect. If this information is posted publicly on the website, Nigerians can either print it out or otherwise as a proof to the airlines that may want to deny them boarding, thanks for your anticipated response.
Abu SusanSays
Thank you, Ajibola Adesiyan.
AJIBOLA ADESIYANSays
Thanks for responding but please can i get a definite answer to what the embassy will do to make it easier for us with the airlines, will they post something permanent on the website or what, thanks for your anticipated response asap.
Daniel ObawoleSays
Dear Abu Susan, I came to the Nigeria High Commission Office in Ottawa on the 2nd of February, 2021 where my I had my capture and biometric taken for the reissue of another passport to me. I submitted a self addressed envelope and till date I am yet to take delivery of my new passport. I urgently need the said Passport for my application for extension of my study permit which is expiring in few days time. Please advise me on what steps to take. Thank you
Abu SusanSays
I will check and get back to you shortly.
Abu SusanSays
What is your full name? I checked for Daniel Obawole, I didn't find any passport with the name.
Obawole DanielSays
My name is Obawole Daniel Oluwakorede, I submitted my self addressed envelope on Feb 2nd as well with the information Lost Passport on it. My self addressed envelope did not have a passport inside as I applied for renewal of lost passport. Please help me resolve this issue. Thanks
Abu SusanSays
This is the information you should have given me in the first place. This would have helped in my initial investigation. I will get back to you.
Daniel ObawoleSays
Dear Abu Susan, Thank you for your continuous assistance. My name is Obawole Daniel Oluwakorede and I submitted my self addressed envelope for the renewal of my lost passport on Feb 2nd. I informed you earlier that my envelope did not have a passport in it as I applied for a renewal for the lost passport. Please help me resolve this issue as I have been expectant for about 4months now. Thank you
GANIYU OLABODE ABASSSays
Dear Susan Abu, I was originally scheduled for May 3rd to have my biometric captured before the lockdown. I was wondering what sort of arrangement that is in place for rescheduling of appointments that fell within the lockdown period as I am yet to receive an email notifying me of the cancellation due to the lockdown.
Abu SusanSays
Listen to the High Commissioner's video clips under our latest news items on the website. Check here and on our social media platforms to get details of the arrangement when the stay at home order is lifted. Also, you can reschedule your appointment by picking a new date on the website.
Sylvia NnadiSays
Good day Abu Susan I went for passport renewal on the 20th of July and my ticket is booked for the 3rd of September, which is less than 5 weeks away. How soon will my passport get to me? Is there any way you can help me to get it before September? Don’t have the money for expedited service
Abu SusanSays
Good day Sylvia, You will get your passport before September.
Sylvia NnadiSays
Thank you so much. I am so grateful. Will they notify me by email after it has been processed?
Anthony OnwuraSays
I have applied and even done my Bio data capturing for one month plus but I haven’t received my passport and no update to the status
Abu SusanSays
When you said a month ago, it must be through the Intervention exercise in Vancouver and not at the High Commission. So hold on and wait; it should get to you soon. The last batch is almost done.
Abu SusanSays
Anthony, I just checked the Immigration folder? We did not find your old passport. Did you submit your old passport?
Deborah OdimbaSays
Hello Abu Susan, Thank you for all you do. Please I don't know if you saw previous message and inquiry or perhaps you forgot to respond to it. I remember you said, you will check about the status of my passport application. I did the biometrics in January and also gave a self addressed envelope. My full name is Deborah Odimba. The timeline to provide my passport for the renewal of my permit is almost due. Please I need an update and your assistance. Thank you.
Abu SusanSays
Hi Deborah, I found out that your issue is with the change of data on your passport. You have to contact someone in Nigeria to help pay the sum of thirty-three thousand naira in Abuja before your documents can be processed. You can not do it from Here.
DeborahSays
Hi Abu Susan. Thanks for the response. All fees that were required to be paid have been paid by me through my cousin in Abuja. Every processing fee had been paid in Nigeria I was also informed that the approval to re-issue a passport with the correct data had been given since April. And that the approval letter had been sent via email to Ottawa..
SamSays
Hi I just graduated and I am applying for my work permit . My appointment is on may 11and I wanted to find out what I can do to get my passport renew .since we are on lockdown . Can I mail my passport to you guys with all the document needed .
Abu SusanSays
Sam, You cannot mail your passport. You have to come to the Mission for biometric capture when we reopen to the public.
David NovaSays
Hi, I was in the passport office in the 2nd week of February to renew my passport and change my name. I am still waiting for an update on when my passport will be arriving as it has been 3 months with no emails. I have sent 3 emails between February and now but have not gotten a response. When do you think my new passport will be ready?
ObiSays
I applied for renewal of passport since June 17 of last year. However, due to the COVID restrictions and lockdown I have not been able to make it to Ottawa for the biometric appointment. Is there a time period, during which I have to get this done. A few people have said if I don't get it done after one year, I might have to pay again. However, I cannot verify the authenticity of this claim. How accurate is this? If true, can there be an exception so Nigerians don't have to pay a second time due to COVID?
Abu SusanSays
If the delay is related to COVID-19 restrictions, you do not have to pay again. Just wait until we reopen to the public.
John OSays
Good Day! I am booked for the 9th of June to renew my passport, but I am trying to confirm that the High Commission in Ottawa Canada is in service to the public or not due to Ontario's Covid 19 restrictions? Please advise me on what to do. John O
Abu SusanSays
Your date may not work due to the new extension of the stay at home order. Keep checking your email for updates from us. You can also check our latest news here or on our social media platforms for updates.
Ayebatonye DickSays
Hello Abu Susan. The interview for my passport renewal is on July 19th and my study permit is expiring on August 16th. I wanted to know how how it takes on average to be issued the new passport so I know how to proceed. If I should consider paying the expedited insurance, apply for a stay extension or just wait for my passport first. Thank you for any assistance you can offer!
Abu SusanSays
It takes 4weeks.
TonyeSays
My appointment on 7th May for passport renewal was canceled and I am doing the emergency travel document . Can I renew the passport in Nigeria within one week ? I can only stay in Nigeria for 3 weeks .
Abu SusanSays
The passport situation in Nigeria is not encouraging due to the shortage of booklets. I can not guarantee that you will renew your passport within the period of time you mention. Think about it carefully before you travel home.
Wande AbiSays
Hi Susan, I have just learnt that the stay at home order has been extended till June 2nd, that is the same day as my appointment. I am wondering if I can come in that day as my passport and PGWP is expiring at the end of June. I am really worried about this, this is the 4th time I’m choosing a date. I am also ready to pay for expedited service as this is really important. Please advise. Thank you
Abu SusanSays
Wande, I hear you. We are also frustrated with the COVID-19 situation. We have no choice but to obey the law. You have to wait. However, take a look at following plan B and see if it applies to your situation. Update on Immigration Services As a result of the current challenges affecting Immigration services resulting from the 3rd wave of the Coronavirus in Ontario-Canada, the Nigeria High Commission, Ottawa, is pleased to provide Nigerian citizens in Canada with the following vital information. 1. Temporary residents in Canada whose passports/travel documents are about to or have expired and cannot be renewed due to COVID-19 restrictions are encouraged to apply for an extension or restoration of their status online. 2. More information on applying for an extension can be found @ https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/visitors.html#extend 3. Additional information on applying for restoration is available @ https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/restoration-extension-trv.html 4. Applicants who apply before their status expires will have their status maintained while their application is being processed. 5. Where additional documentation or information is required to decide on an application (such as a valid passport), Immigration Refugees and Citizenship Canada (IRCC) will request the necessary material. However, they may allow the applicant 90days to submit the required documentation. Nigerians with expired Nigerian passports planning to travel back home are allowed to do so, but must: 1. Obtain clearance from their airline of choice about travelling with an expired Nigerian passport. 2. On arrival in Nigeria, such individuals should make deliberate efforts to visit the closest Nigeria Immigration Service passport renewal office to renew their passport before returning to Canada. The Nigeria High Commission, Ottawa, will continue to post updates on the website and social media platforms.
Emhenya SupremeSays
Hi, I have a question about the passport interview invitation i was told to come with, as of this point, i have all my forms apart from this one i haven't seen and it says i'm supposed to have it so as to get in the office. Is this not necessary anymore or could i have possibly not been sent because i cant find it anywhere not even in my spam messages.
Abu SusanSays
This is new to me. I will find out on Monday and get back to you.
Carolyn MillenSays
Nigeria High Commission, you must get with the times and get up to par with today's technology. I fully appreciate you providing intervention experiences across the nation and I think that this is something you ought to do for Nigerians across Canada twice a year in each province. I also think you ought to go to Toronto twice yearly in the same way since Ontario comprises the largest number of Nigerians. Ottawa is a 5 hour drive from Toronto, do you not think you can better serve your brothers and sisters by coming to them twice yearly too? All those who have to travel 2 hours + to get to Toronto? Nigerians need you!
Abu SusanSays
We hear you, Carolyn. Thanks.
John FapoSays
Hello. My name is John. I filed my passed renewal dated April 27,2021. I have the confirmation letter and payment receipt and 2 passport photograph. I was told to bring all my document to Ottawa but the lockdown would not allowed me to do that as the High Commission office is closed. I cannot book a appointment date on line for my renewal in Ottawa because all dated are booked. I will be traveling to Nigeria on June 28. Is it possible for me to to get my e-passport renewal please. I listened to the High Commissioner report that they will do everything possible to get passport renew because staff works all weekends. I understand the Lockdown extension. When the lockdown is lifted on June 2nd would I still have the opportunity to come to Ottawa to collect my Biometric passport. Please help. Thanks. June 28th is so closed before you know. Thanks for your time.
Jide TalabiSays
Hello. I just realized that the E-passport (New Application) appointment for my daughter is on September 6th, which is a stat holiday (Labour Day). Will the High Commission honour this appointment or will it be rescheduled? Thank you.
Abu SusanSays
Please, pick a new date on the website.
Jide TalabiSays
Thank you for the timely feedback.
PelumiSays
Does this mean that we cannot renew our passport physically?
Abu SusanSays
Yes, until the stay at home order is called off.
Eniola IsikaluSays
I came in for my visa application on March 5th, and I was told I would get in 2 to 3 weeks. I still haven’t gotten it and I’m unable to track it. Please look into it. Thank you
Abu SusanSays
Eniola, I am confused. In your initial query, you said passport renewal and now it is visa application. Please, did you apply for both?
Eniola IsikaluSays
Sorry, I meant passport renewal
Eniola IsikaluSays
I came in for my passport renewal on March 5th and I was told I would get in 2 to 3 weeks but I still haven’t gotten it and I can’t track it too. Please look into it. Thanks
Abu SusanSays
Okay.
AbiSays
Considering the NIN, why can't we renew our passports by expedited mail service, as it was several years ago?
Abu SusanSays
Several years ago? Please, refresh my memory Abi.
AbiSays
Between 2005 and 2009, I was able to renew my passport via Canada post express mail service, without a visit to Ottawa. Considering all the restrictions, it will be better to make the passport renewal possible in the same way, since you already have the fingers print and other personal data (re: existing passport and the new NIN assignment).
TreasureSays
Hi, I wanted to know if it is possible to apply for NIN at age 18 and if I want to renew my passport is it okay to come alone?
Abu SusanSays
I don't know about NIN. For now, you do not need NIN to renew your passport here. Yes, if you are 18, you can come alone, but first, go on the website and apply for renewal.
AbbySays
Please, how we know the next province and city for the E- passport intervention?
Abu SusanSays
Join the Nigerian Canadian Association where you live. They have the information, and those on their mailing list get news about Nigerians and the High Commission from the executives. The Associations decide on the dates and venues. We only go to the locations to play our part. We are currently in Saskatoon for the biometric capture exercise.
Christine ASays
Hello Susan, Thanks for your feedbacks on all questions asked..very helpful and appreciated! My question/suggestion to the commission : Please give a directive extending Nigerian passport with expiration years 2020 & 2021 by two years. Other countries did it.
Abu SusanSays
Thanks for the advice, but we are not on our own. We are under the Federal Ministry of Foreign Affairs Nigeria. Kindly direct it to them.
CharlesSays
I booked an appointment for passport renewal but never received an SMS or email confirmation. Just wanted to make sure the date stands as I have scheduled part of my vacation for that date.
Abu SusanSays
You should be able to get it on the website following the booking process. What date did you get?
Charles IkenweSays
Don't know how, august 24th 2021
Abu SusanSays
Charles, ????
CharlesSays
Yes
CharlesSays
Please how can I reach the Nigeria high commission helpdesk I have sent an email to chancery@nigeriahcottawa.ca and called the phone no on the website for the past weeks and no response.
Mayowa OdusanyaSays
Hello good day please very very urgent , can I arrived Nigeria with an Expired Nigerian Passport , Buh have a valid foreign passport. Please need response ASAP. Thanks
Abu SusanSays
If you have a foreign passport, you need to apply for a visa. You can also apply for an emergency travel certificate to travel with your expired Nigerian Passport. If you opt for the second option, ensure that you renew your Nigerian passport in Nigeria before travelling back to Canada.
AdunolaSays
My passport will expire Feb 14 2022, can I renew it now because am scared of this lockdown in Ontario. Secondly is it a must I come on the appointment date or can i come before the date?
Abu SusanSays
You can renew it. But you must pick a date on the website and adhere to it.
Chukwuedu OmodonSays
Hello, I renewed my Nigerian passport exactly 2 weeks ago at the High Commission in Ottawa and I am yet to receive my passport. When I try to track my passport on the Canada Post website with the tracking number I got off the return envelope, I get the following message "We didn’t find an item associated with this number." I am kind of worried as I am not sure why I am unable to track my passport. As it is right now, I am out of status and need my passport ASAP. I would appreciate it if somebody could get back to me.
Abu SusanSays
Sorry, Chukwuedu, You could not track it because it is still being processed. It takes 4-6weeks. We hope to get it to you as soon as possible.
Adesewa OlusolaSays
Hi, There was a passport intervention programme in Calgary in June. Can you please confirm if the passports have been processed? And how long it will take to get them. Thanks
Abu SusanSays
We are processing them at the moment.
Cee JaySays
Please I am in tight situation. As a matter of urgency, I need to travel to Nigeria in October, 2021 but my passport is expired. I am wondering if the Consulate is open to the public now? What is the fastest option for me, meanwhile I did apply online for passport renewal (with payment)? I presently reside in Toronto but will move to Nova Scotia by Sept 1.
Abu SusanSays
The Mission has been opened since June. When did you apply? If you are yet to come for capture, please, send an email to generalinquiries@nigeriahcottawa.ca with a detailed explanation.
TomSays
Hello, Please what is the COVID-19 protocol for passport renewal in Ottawa. Is a face-covering/mask sufficient or do we need a vaccination certificate?
Abu SusanSays
Hello Tom, Yes, the facemask is sufficient. Also, adhere to the social distancing protocols when you get to the Mission. Thanks
TomSays
Hello, Please what is the COVID-19 protocol for passport renewal in Ottawa.
Abu SusanSays
Hello Tom, Wear a mask and adhere to the COVID-19 basic protocols.Thanks
TommySays
Thank you Abu, Also, If we paid the 106usd online, do we still need to bring a 50usd money order ... Tnx
Abu SusanSays
Yes, Tommy.
Otobong TSays
Hi, Has the commission started issuing the enhanced e-passport?
Abu SusanSays
Hello, Not yet.
MoSays
I applied for passport renewal on the 30th of July 2021. I wasn't given any receipt, slip or anything to show I had my data captured. I only have the tracking details from the self-addressed envelope which I had to submit after waiting the whole day only to be told the machine broke down (I was refunded for the expedited service I paid tho). How do I know my request is being processed?
Abu SusanSays
We are yet to process yours. As soon as your tracking number becomes active, then it has been processed and mailed to you.
Sylvia NnadiSays
Good afternoon, Thanks you for your assistance with our passport issues. I had my biometrics appointment on the 20th of July and I have been calling and emailing about my passport. I have a ticket booked for the 3rd of September which is about 2.5 weeks from today. I was told by email to track it this week. I tracked it today and it is still not showing anything. Please I am very very desperate as I cannot afford to buy another ticket and I have other arrangements to make regarding my trip that need a passport. I am begging you to please process it and ship it to me today. Please . I have been begging for this to be done for weeks now. Please it’s urgent. Thank you kindly. Sylvia Uchechi Nnadi
Abu SusanSays
Please, send me your application number, Ref.# and date of capture.
Sylvia Uchechi NnadiSays
Thank you so much ma. My application ID is 16794783. My Reference number is 1776296427. My date of Capture is 20th of July. God bless you a million times ma. I have been having sleepless nights .
Abu SusanSays
No problem Sylvia.
TomSays
Hi, Once we pay the 106USD dollars online, do we still have to do bring the 50dollars money order.
Abu SusanSays
Yes, the fifty dollar money order is the mandatory administrative fee payable to the Nigeria High Commission, Ottawa.
TomSays
pls one last question, is the 50 gonna be in usd or cad
Abu SusanSays
In CAD.
PaulSays
Hi, If I pay for expedited issuance, is it possible to collect my passport the same day of the renewal? It is urgently needed. Thank you!
Abu SusanSays
Yes, if booklets are available.
YetundeSays
Please when will I receive email confirmation for my appointment on October 5th for my Passport renewal. No email sent yet. Thanks
Abu SusanSays
Send an email to generalinquiries@nigeriahcottawa.ca requesting the confirmation email.
FalopeSays
Please when will I receive email confirmation for my appointment on October 5th for my Passport renewal. No email sent yet. Thanks
Abu SusanSays
Send an email to generalinquiries@nigeriahcottawa.ca requesting the confirmation email.
KASays
Hi, I recently got married and my name has changed on my official documents. I need to renew my passport but it won't accept the payment because the name on credit card still carries my maiden name and the name on my application is my married name. Please advise on the alternate way of making this payment. Thank you
Abu SusanSays
Hello, The alternative is to register your card on the site.
KASays
Please can you be more elaborate on how to register the card on the site by providing a link and/or the step-by-step process of registering the card. Thank you
Morolake. OSays
Good morning, I still haven't received my passport and it's already 6 weeks. Could you please help confirm if it's has been processed? I need to urgently travel out of the country. Application No: 17715448 Ref No: 1740648595 Date of Capture: 30th of July 2021 Any help you can render would be greatly appreciated. Thank you
Abu SusanSays
Hello Morolake, We sincerely apologize for the delay. We are working on those who came for capture about the same time you came in at the moment. You will get your passport shortly.
Morolake. OSays
Thank you Abu Susan. It is now 8 weeks since I did my data capture at the Ottawa Office. Checked the tracking number today and it's still yet to be processed. This is taking longer than necessary and I would appreciate any help you can render. I am suppose to travel on the 30th of September Thanks
Abu SusanSays
So sorry, Morolake, I am not sure your passport will get to you before your date of travel. We are tracking the movement of the Passport booklets from Abuja. Hopefully, the package should get to Ottawa on Wednesday.
Morolake. OSays
Even though I have had to cancel my travel plans, I appreciate your responses and communication. There's been a new development, I received a call to send my old passport to the Ottawa office for it to be canceled. I just want to find out if it's okay to drop it off in person. I mean drop it off myself at the office. Thank you so much
Morolake. OSays
I checked again this morning and the tracking code is still inactive. Data capture date was 30th of July and now way past the expected processing time. Is there anything that can be done? I am suppose to travel in three days. Thank you
Abu SusanSays
We sincerely apologize for the delay. We are tracking the movement of the passport booklets. Hopefully, the package will get to Ottawa on Wednesday.
OlaSays
Hello. I have a few questions before coming to the chancery to get a passport for my newborn. 1. My appointment date is Oct 13 and we need to travel urgently by the 28th of October. Can i come at an earlier date to give enough time to make sure passport is received before travel date? 2. If i pay for expedited same day service, can i get the same money order for both charges for fresh renewal and expedited service together? 3. Lastly, if i pay for same day service, do i still need to get a self addressed return envelope? Thank you
Abu SusanSays
Please get separate money order. Send an email to generalinquiries@nigeriahcottawa.ca to ask for an earlier date.
Abu SusanSays
Sorry about the delay, we are still expecting booklets from Abuja. We hope to get them later today.
Abu SusanSays
You will get it shortly, We are processing for the month of July now.
ChijiokeSays
Hello, I am writing to verify the processing status of my passport. I am now concerned because the last time (24th of August, 2021) I was at the embassy in Ottawa, my passport was misplaced and later found under a chair. That is just one of the horrible experiences and inhumane treatment I received that day. Anyways, I am not writing to narrate or escalate the full details of my experience just yet. I just want to know the status of my passport. I will also like to express my displeasure with the way the chancery@nigeriahcottawa.ca email is being monitored. You write an email and you don’t get any sort of acknowledgment or response even after month. It’s quite pathetic and rather unfortunate that we are not able to maintain basic customer service etiquettes. Please look into this asap.
ChijiokeSays
I will like to point out that I think the sensitivity of your finger print machine should be looked into as it couldn’t capture my fingerprints for a passport that has been renewed severally and travel the world. I also witnessed it fail other people that tried to capture. I was finally made to provide a medical report but I still don’t know if the officer followed through even after 6weeks without response.
Abu SusanSays
Hello Chijioke, Thanks for your observation and recommendation. We are worried as well.We started experiencing difficulties with the advent of COVID-19; perhaps the facility is reacting to the hand sanitizers? We are working on it.
Abu SusanSays
Hello Chijioke, I apologize for the treatment you got. It is not in our character. However, we are not making excuses for them. Instead, we will look into it to avoid future occurrences. Thank you very much for getting back to us. As for the status of your passport, our challenge is with passport booklets. We are expecting more booklets from Abuja to take care of all applicants. Please, bear with us. For the email, next time, send your messages to generalinquiries@ngeriahcottawa.ca or passportinquiries@nigeriahcottawa.ca The chancery email is not for passport inquiries.
JoanSays
Hello ma. Do we have any update with regards to the passport booklets and renewals for August applications? Please it us urgent as we need to travel. Help!!!
Abu SusanSays
Hello Joan, So far, as of today, we have processed up to August 19th. I will keep you posted as we go on. Thanks for being patient.
JoanSays
Hello Susan, This is good news. I did mine on the 18th. Do you know if it has been dispatched please? Thank you!
Abu SusanSays
Yes, Joan. You should start tracking from today. Thanks.
JoanSays
Hello Ma, This is good news. I did mine on the 18th. Do you know if it has been dispatched please? Thank you!
Abu SusanSays
Yes, Joan. You can start tracking from today.
JoanSays
Thank you for your assistance so far. I have received my passport.
ChijiokeSays
Hello Susan, Thanks for your reply. I am very much aware of the passport booklet shortage and I understand you are trying to apply every customer service ethics available here which is very good. Here is an update: After more than 6weeks of submitting my old passport and waiting for a response from the embassy, I decided to call the office yesterday 5th October,2021 and I was informed that the data has been transmitted to Abuja and it’s awaiting a fingerprint bypass approval. I immediately sent someone to Abuja immigration head office (specifically the department in charge of the bypass) and after several minutes of searching, I was told that the details was never sent. Now I need to know the exact time and date the passport details was transmitted to Abuja from Ottawa?. I have sent emails to Those emails you mentioned since over 7days without any form of acknowledgment or reply. Is this how the Ottawa office treat people’s cases? I am waiting for the time and date as requested so I can send it to Abuja. Thanks
Abu SusanSays
Hello Chijioke, I appreciate the mature way in which you have handled this situation. I have copied out your narrative and would personally follow up. I will also send your email to our Public Relations Associate to follow up with you. Once again, I apologize for the hitches and hope to resolve this as soon as possible. Thank you.
LeaSays
Stop deleting comments!!!! Chijioke, I think its a waste of time expecting any credible response from them at this point and just wait it out. They just posted on their Instagram page that only passports renewed before August 16th has been processed. They currently have no more booklets and are awaiting more from Abuja. Despite the fact that Abu Susan had said they received booklets last week Wednesday and August 17 applications will be processed. The reality is that since June to August 16th applicants have just been processed and being despatched then anything from August 17 should wait till November. They will find your biometrics details.
Abu SusanSays
Lea, We do not delete comments here. Instead, we respond to what we see. Secondly, It is wrong to conclude that we just processed those from June -August 16th. The notice you referred to on Instagram is also here. And it says July -August 16th,not June. I do not know where you get your information from, but it is not valid. Yes, booklets came in last week. But do you know how many booklets we got? and the number of applications processed? For those still waiting, please, bear with us. It is pretty challenging for us here too. We will continue to put in our best. Thank you.
LeaSays
I mentioned June because there are people on this forum and another forum that have said they have been awaiting their passport since June. What you should be doing is informing people when the next batch will be sent out. Imagine how the people from August 17 to 20 that didnt make the cut off you posted would feel. Left on on limbo not knowing when the supposed "6 weeks" time frame will be over and if they even have passports available for them and how long new passports will arrive. Give people real information to hold on to so they can plan better! It's too cheap just saying "we have no booklets" when you are given dates of capture to know if their date is being processed or not. If it is to collect bribe to process faster, you will collect. Don't tell me this is wrong because I have phone numbers of people that help facilitate passport faster.
Abu SusanSays
Lea, What I post here is based on the feedback I get from the immigration unit. I would appreciate it if you could give me the phone numbers of those "who facilitate passport faster". Thank you.
ChijiokeSays
Hello Susan, I am still for a reply to my last chat. Anyways I just got off the phone with the embassy at Ottawa and I was informed that my medical report and application can no longer be found. In order words it is now missing. This is coming after the biometric capture officer misplaced my passport on the 24th August and it was later found under a chair by myself. I was earlier told that my bypass application and details has been sent to Abuja on two occasions but my contacts in Abuja never received it. Now the story from the embassy has suddenly changed after realizing that I contacted Abuja. Is this how cases are being handled for Nigerians who has got no one to confirm for them in Abuja? I want my medical report produced and sent to Abuja asap as I was made to go through a lot of suffering by the officers on that day I visited the embassy. I need a status report please. Thanks
Abu SusanSays
Hello Chijioke, I left the passport unit a few minutes ago to follow up with your case. They are looking into it. Someone will call you shortly. Accept our apologies.
MorolakeSays
I was asked to post my old passport to the Ottawa office for it to be canceled. I will be in Ottawa on Friday, is it okay to drop it in person rather than sending it. Thank you
Abu SusanSays
Hello Morolake, Yes, it is ok.
ChijiokeSays
The Medical Report and fingerprint bypass application I was made to submit under a very stressful condition on the 24th August, has now been declared missing by the embassy. This is getting interesting. Mind you that this is coming after my passport was misplaced on same day by the biometric capture officer and later found under a chair. Susan, please when will my medical report be found and submitted to Abuja? Thanks
Abu SusanSays
Hello Chijioke, I am going to follow up. So I will get back to you shortly. Thanks for your patience.
AyoSays
Hi Susan. I appreciate you taking the time to respond to our inquiries. I just wanted to get an update on the passport renewal. My appointment was in August 24th and I have to travel urgently by the end of October. Are there passport booklets now and how soon should I be expecting my passport in the mail? . Thank you for your help. I appreciate it.
Abu SusanSays
Hello Ayo, We are producing the batch from August 23rd now. So you should get your passport in the mail by next week, all things being equal. I will post an update here as soon as they mail them out. Thanks.
AyoSays
Hi Susan. Thank you for the update. I appreciate it.
TonySays
Hi Susan. I am scheduled to travel on Nov 2nd and was at the embassy yesterday with $200 money order to do an 'Express Renewal' but was told you currently have no booklets. I had traveled all the way from Calgary ,so was a bit saddened by the news. I have now applied for an 'Emergency Travel Certificate' instead so that my trip to Nigeria is not delayed. Please would it be possible to request for an expedited action on the emergency travel certificate so I can get it by next week? Thanks for all the great work you do.
Henry OkaforSays
Hi dear please I’ve Made payments for my passport renewal but no available date 2021 for appointments. Please my trip back home is on the 28th December. Please I need help as what to do. Please
Abu SusanSays
Send an email to generalinquiries@nigeriahcottawa.ca for the request.