“From the High Commissioner’s Desk” is a program designed to keep Nigerians in Canada and the business community informed about current issues related to Immigration and Consular services at the Nigeria High Commission in Ottawa, Ontario, Canada. In this episode, High Commissioner Adeyinka Asekun elaborates on what to expect from the Immigration section when the Mission re-opens to the public at the end of the “stay at home order” imposed by the Province of Ontario.
KaySays
Hi Abu Susan, thanks for the update. Please I don’t know if I have to enter the money order bought for administrative fee electronically or just bring along on the interview date when embassy opens to public for passport renewal. Already got a date scheduled for April 8, but canceled due to lockdown.
Abu SusanSays
Hi Kay, bring the money order when coming for your appointment.
MichaelSays
How much is the money order
Abu SusanSays
We have different services requiring different amounts. Please read the information on the website for the one you want carefully for details of how much you need to pay.
BridgetSays
Hey Abu Susan, I applied for my passport renewal, but required to submit my old passport prior to renewal. My old expired passport is with CBSA, I applied for Canada PR which they requested for a valid travel documents or a letter from Nigeria embassy that prove my identity. How can I get this please?
Abu SusanSays
Don't you have a photocopy of the data page of your old passport? If NO, please ask the CBSA for a photocopy. You cannot get a new passport without evidence of your old passport.
Emmanuel OnyemachiSays
hi, I recently came for my passport renewal. however, on getting the new passport a month later the new one was stamped ''cancelled without prejudice instead of the old one. what do I do? currently in British Columbia. I have tried reaching the embassy all to no avail.
Abu SusanSays
Our apologies Emmanuel. Kindly send them back to us. We will fix it and mail them back to you. Once again, I apologize on behalf of the team.
Felix OnyemahSays
Please I have an eisting appointment for April 28th, 2021. I live in Mississauga, Ontario. Is the Ambassador saying i can still come down to Ottawa for my appointment?
Abu SusanSays
No. He is talking about what will happen when we reopen after the stay at home order. Please read the commentary accompanying the video.
Monica UwalakaSays
Hello, I had my appointment for passport renewal on March 10 and I am yet to receive any updates on my passport. I also mailed back my current passport for processing. Will I be able to get my passport by the end of April. I am from Edmonton, if this helps in anyway.
Abu SusanSays
I will check and get back to you on Tuesday or Wednesday.
Monica UwalakaSays
Thank you!
Monica UwalakaSays
Hello, I have not gotten any reply yet.
ChibuikeSays
I am a student from Calgary I came here to renew my passport but I just realized that the city is on lockdown am I still able to renew it because I urgently need it to be able to renew my study permit as I am on a time line Thanks
Abu SusanSays
Sorry to hear that. Always read the news before taking off. The website is always updated with situation reports at the High Commission. These are challenging times. Unfortunately, we can not attend to you. Kindly go through the news item below to select what applies to your situation as provided by IRCC. As a result of the current challenges affecting Immigration services resulting from the 3rd wave of the Coronavirus in Ontario-Canada, the Nigeria High Commission, Ottawa, is pleased to provide Nigerian citizens in Canada with the following vital information. 1. Temporary residents in Canada whose passports/travel documents are about to or have expired and cannot be renewed due to COVID-19 restrictions are encouraged to apply for an extension or restoration of their status online. 2. More information on applying for an extension can be found @ https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/visitors.html#extend 3. Additional information on applying for restoration is available @ https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/restoration-extension-trv.html 4. Applicants who apply before their status expires will have their status maintained while their application is being processed. 5. Where additional documentation or information is required to decide on an application (such as a valid passport), Immigration Refugees and Citizenship Canada (IRCC) will request the necessary material. However, they may allow the applicant 90days to submit the required documentation. Nigerians with expired Nigerian passports planning to travel back home are allowed to do so, but must: 1. Obtain clearance from their airline of choice about travelling with an expired Nigerian passport. 2. On arrival in Nigeria, such individuals should make deliberate efforts to visit the closest Nigeria Immigration Service passport renewal office to renew their passport before returning to Canada. The Nigeria High Commission, Ottawa, will continue to post updates on the website and social media platforms.
ZamSays
Hello , Please clarify what happens to appointments on May 17th 2021. Thanks
Abu SusanSays
All appointment dates are pending until we resume the normal schedule.
Clifford OkunborSays
Hi my permit is expiring very soon and I need a new passport should I book a new date and come for the appointment. Or what can I do now
Abu SusanSays
You can book for passport renewal, but you cannot come for biometric capture because we are not open to the public until after the stay at home order by the government of Ontario is called off.
TomSays
Hello Abu Susan, Thanks for all your help. You all are doing a great job in this time! I have an appointment for my daughter's passport on May 6 which is just after the 4week lockdown. Can I still plan to come on this day? How will my scheduling time be affected by what the High Commissioner said about those who have missed their appointment coming alongside those who have schedules? Thank you
Abu SusanSays
Thank you, Tom, I hope you are aware that the Province of Ontario extended the lockdown by two weeks again, making it 6weeks? So your daughter's appointment date of May 6, unfortunately, has been affected. Resumption is likely to be around the third week of May, all things being equal.
Michael O.Says
Hello Mr. Abu, I appreciate your tremendous effort in responding to all emails on the platform: Please clarify, if the Stay Home Order ends third week in May, I could come for my missed appointment due to the lockdown anyday (including weekend according to the Ambassador) and would be attended to? My appointment was meant to be May 4th, now am looking at the third or fourth week in May to travel to Ottawa all things being equal.
Abu SusanSays
Thanks for your kind words, Michael. YoU cant move in right away. We have to put in place some form of order and structure. Just so you know, we have a huge backlog, some dating back to late last year because of the incessant emergency closures occasion by the various waves of the Pandemic. We will post the order of visit here. The Mission will send out emails to applicants as well. Thanks.
AndreaSays
Does that mean we wouldn't have to do the biometrics to get a passport renewed?
Abu SusanSays
It means you have a period of Grace from IRCC if you apply to what is applicable to your situation pending when the High Commission reopens to biometrics. I hope we are talking about the same issue? You did not elaborate. I assume you are referring to the notice from IRCC as published by the High Commission?
Osas AnonSays
hi, I'll be starting college off in august and my passport expires in August, and I need my passport available at the beginning of my program but right now I can't get my official loa, because I need to give the college a passport and student's visa that's valid around August period. what do I do?
Abu SusanSays
You should be fine to renew before that time, all things being possible. Let's hope we don't have to stay home because of COVID-19.
Osas AnonSays
Can I renew my passport even at this times, without biometrics? and are the services for expedited insurance still available? thankss for your help
John FapoSays
Hello. I just fill out my passport renewal application paid, have the required documents handy. I want to book for an appointment on line and I cannot do that. The information I received is that I bring all to the High commission in Ottawa. Should I come to Ottawa from Toronto area. I believe the embassy is closed due to lockdown. How do you deal with the backlog. I will be traveling to Nigeria at the end of the month of June. What can I do now please. Please help here. Thanks.
Abu SusanSays
You have to wait until we resume. About dealing with the backlog, watch our video on the home page titled: Ontario Lockdown: Update on Immigration Services.
BernardSays
This current lockdown is negatively affecting passport renewal. Can I travel to Nigeria with my expired passport. Will it be accepted by the airlines and the officials in Nigeria upon arrival (assuming the airlines accept it).
Abu SusanSays
Excellent question, Bernard. Yes, you can travel to Nigeria with your expired passport. But contact your Airline to be sure they will let you on board. As for the officials in Nigeria, they will not disturb you because you are back home. However, ensure that you renew your passport in the nearest Immigration office designated for Passport renewal where you are.
AdeSays
Thank you so much for the good work you do, Abu Susan, responding on time to everyone's request. In regards to your response to Bernard about traveling back to Nigeria with an expired passport. I too have the same issue and will be traveling at the end of May. I have called the airline I will be traveling with and they have confirmed that I can travel using an expired passport. What can I do in the event that I am harrassed or separated for questioning in Nigeria by immigration officials because I traveled using an expired passport? Is there a signed letter or any other document we can obtain and show the immigration officers in Nigeria that says the lockdown prevented us from renewing our passports so they let us leave the airport?
Abu SusanSays
Thanks for your kind words, Ade. No one will harass you in Nigeria because you are on Nigerian soil, and you are returning home as a Nigerian. The challenge is usually with the Airlines. Once you get clearance from them, You have no problem. Please also check with the location where there is a layover if that is the case with your flight. Be sure they won't disturb you. If that works out well, then you are good to go. However, endeavour to renew your passport in Nigeria before coming back to Canada. Safe travels
AndreaSays
When the embassy reopens, can people whose appointments couldn't take place due to the lockdown still get the chance to come for their passport renewal this May? Or do we have to apply for another available appointment?
DemiSays
Hi Abu Susan, please what date is the local intervention in Edmonton taking place. Thank you.
Abu SusanSays
Hello Demi, Contact the Nigerian Canadian Association in Edmonton for details. It is not a walk-in and capture affair; there are procedures.
Sade DareSays
Please I will like to enquire about emergency travel certificate. Is this still being issued despite the lockdown? I want to post my documents tomorrow and I need it to fly in 2 weeks time. Is this still doable? Thank you
Abu SusanSays
We are still issuing emergency travel certificates. Go ahead and mail your documents. I do not know about it getting to you before your trip in 2weeks. These are challenging times, even with the mailing system. However, I hope you would get it before your trip.
ANOZIE NWAGBARASays
My application for emergency travel certificate was received by the High Commission on March 8, 2021 for a scheduled trip to Nigeria on April 30. However, I received an email from the High Commission requesting for additional fees of $50 and copy of airline ticket in response to my follow up email. I forwarded the additional documents which was also received by the High Commission on March 25, 2021. I have since sent several follow up emails to the High Commission including tweets but no further response. In my desperation so as not to miss my flight and to arrive Nigeria and attend to all issues warranting my trip, I proceeded with preparations. On April 26, I received a call from my Airline KLM intimating me with the latest COVID 19 requirements for passengers transiting Amsterdam, I therefore notified their representative of my expired passport and efforts to obtain an emergency travel certificate from the Nigeria High Commission. I was told I will be allowed to board the flight even with my expired passport. As at today, April 30th, the day of my flight, I have yet to receive my emergency travel certificate or any email response to my several follow up emails. Nonetheless, based on my conversation with the KLM officer, I proceeded to Regina Sk, Airport (YQR) by 5am to board Westjet flight to Calgary and KLM to Amsterdam - Lagos but was refused boarding by Westjet officials. One can imagine my frustration with all the paid Hotel reservations, itinerary, scheduled biometrics capturing at Ikoyi passport office as I have even filled and sent the form and paid for the 32 page passport booklet. As I write, I am distraught with the entire situation because Westjet officials insisted I must present a valid travel document before they will allow me board. Please Abu, I will appreciate your assistance as I can't reschedule my flight because I do not have a valid travel document yet.
Abu SusanSays
Oh! I am so sorry to hear this, Anozie. Monday is a public holiday for all Nigerian workers. I promise to seek everything out on Tuesday and revert to you. Once again, accept our apologies.
ANOZIE NWAGBARASays
Many thanks Abu for your reassuring response. I am earnestly waiting for positive feedback and action from the High Commission. It will be nice you advise your staff to promptly respond to emails. Lockdown doesn't imply the High Commission is completely on lock down. If I had gotten responses to my various emails, my nasty and embarrassing experience with Westjet would have been avoided. The developed countries don't treat its citizens this way, they are very proactive and have the welfare of their people as priority. This is my first interaction with the High Commission and it hasn't been pleasant so far. On the High Commission's website, it is written that "telephone lines have been bad since February 24 and citizens should make contact by email". How is it possible that telephone lines have been bad since February 24 and hasn't been fixed in Canada??? .... are you kidding me? ... and on top of that emails are not responded to? Shouldn't there be an emergency line dedicated for citizens who may want to reach the High Commission in cases of emergency?
ANOZIE NWAGBARASays
Hi. I am still waiting for your update
Abu SusanSays
I spent about 45minutes on your matter. The officer in charge of Visa has not received the $50 and the photocopy of your ticket.
ANOZIE NWAGBARASays
Hi Abu, I just received an email from the High Commission to the effect that the administrative fee of $50 and confirmed flight ticket requested for have not been received. Please refer to my email of March 29, 2021 wherein i notified the High Commission that it received my administrative fee of $50 and confirmed flight ticket on March 25, 2021 having tracked it with Canada Post. You can track my mail containing the administrative fee of $50 and confirmed ticket with the tracking number MW 541 525 077 CA
MotunrayoSays
I need to urgently renew my passport for immigration purpose. I have to apply within 2 weeks, it is urgent, I have emailed and called but no response. I would like if someone could pls get back to me, thank you.
Abu SusanSays
I replied to one of your emails with details of a plan B
EniolaSays
Hi Abu Susan, just a few questions- I had an appointment for April 29, I just want to know if I have to reschedule my appointment to another date post-lockdown or I can just come in once the lockdown restrictions are lifted. Also, I saw some comments about a $200 money order for expedited services but I don’t see anywhere in your newsletters or email that specifically states that, so I wanted to confirm what this is about. Also, if I don’t use the expedited services, about how long should I expect to get my passport back?
Abu SusanSays
Please go ahead and reschedule but don't pick a date in May. And even with the date, you have to wait to hear from us or keep checking the website for updates on the order and structure of capture due to the backlog. The $200 expedited fee is for those who want to get their passports the same day instead of waiting to get them in the mail. If you decide not to use the expedited service, it may take two weeks or more to get your passport. The Mailing system is a bit slow because of the pandemic.
OgechiSays
Hi Please when are you people coming to Edmonton? Are we going to be notified? Thank you.
UcheSays
Hello I had an initial appointment to renew my passport so that i can renew my work permit on February 11th, 2021 but due to limited flight schedule I couldnt find a flight from Winnipeg . I had notified the embassy through an email but never got any reply . My passport will expire in a few weeks time and i won’t be able to work. Can i come to Ottawa to renew it this week, since the process of renewing my work permit takes between 6-12 weeks?
Abu SusanSays
Sorry, Uche, We are not open to the public due to the Ontario stay at home order till further notice. Take a look at Plan B provided by Canada below. Read carefully and apply to what applies to you. Update on Immigration Services As a result of the current challenges affecting Immigration services resulting from the 3rd wave of the Coronavirus in Ontario-Canada, the Nigeria High Commission, Ottawa, is pleased to provide Nigerian citizens in Canada with the following vital information. 1. Temporary residents in Canada whose passports/travel documents are about to or have expired and cannot be renewed due to COVID-19 restrictions are encouraged to apply for an extension or restoration of their status online. 2. More information on applying for an extension can be found @ https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/visitors.html#extend 3. Additional information on applying for restoration is available @ https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/restoration-extension-trv.html 4. Applicants who apply before their status expires will have their status maintained while their application is being processed. 5. Where additional documentation or information is required to decide on an application (such as a valid passport), Immigration Refugees and Citizenship Canada (IRCC) will request the necessary material. However, they may allow the applicant 90days to submit the required documentation. Nigerians with expired Nigerian passports planning to travel back home are allowed to do so, but must: 1. Obtain clearance from their airline of choice about travelling with an expired Nigerian passport. 2. On arrival in Nigeria, such individuals should make deliberate efforts to visit the closest Nigeria Immigration Service passport renewal office to renew their passport before returning to Canada. The Nigeria High Commission, Ottawa, will continue to post updates on the website and social media platforms.
AghatiseSays
Hi , thanks for the great job you are doing. Are there going to be interventions in places like Newfoundland and Labrador (Atlantic Canada)? Also, with the current and unique COVID challenges, is there the possibilities for a mail in passport renewal system ( noting that most individuals already have their biometric at first/ subsequent issuance) - I think I know countries ( like the USA) that follows this route once above age 18 and for renewal cases. This will help reduce the backlog , reduce individual contact and the challenges / cost of travelling to a central point for passport renewal at this time. Once again, thanks for the effort in serving us.
Abu SusanSays
Nigeria is yet to catch up with the US standard, but hopefully, we will get there. If you watch one of our current video clips from the High Commissioner's desk on the website, His Excellency Adeyinka Asekun is also hoping to get to a stage where people won't have to come for a second biometric capture after the first time. That said, yes, the Intervention team is planning to visit the locations you mention. Contact the Nigerian Canadian Associations in those locations for details of dates and venues.
Stephen DijiSays
Hi Abu Susan, My family and I were scheduled for Passport renewal appointment on the 10th May 2021. Can it still hold? We live in Toronto and we received no update from your office since the lockdown. We will be travelling to Nigeria in July, for my father in-law’s funeral and requires the renewed passport to travel at that time. Kindly assist in this manner My regards Stephen
Abu SusanSays
As you know, Stephen, this date is no longer visible due to the extension of the stay at home order. We hope to resume as soon as it is lifted. We will post details of how things will go on the website and our social media platforms when we resume a normal schedule, hopefully before your travel date.
SophSays
Hello Abu, i'm aware the embassy sent some officials to Manitoba, Saskatchewan, Edmonton and some other cities across the country to help renew passports. Are you guys sending help to those in Atlantic Canada? Halifax, Nova scotia specifically? It will help a great deal because a lot of people in this region are look to renew their passports.
Abu SusanSays
Yes, Soph, The Mission is yet to visit the other places you mentioned apart from Manitoba. But plans are in place to do so and also Atlantic Canada, Halifax, Nova Scotia. Please join the Nigerian Canadian Association in your location. This message is also for all Nigerians in Canada reading my reply. The Nigeria High Commission only goes for biometric capture. The Nigerian Canadian Associations in these provinces coordinate the process. They decide on the venue and location. Those who are members of the Association get to hear about the dates etc. If you are not on their mailing list, you may not get the information.
ANOZIE NWAGBARASays
Thanks Abu for your response. Nonetheless, this is rather frustrating. I sent Canada Post express mail tracking number MW 541 525 077 CA which showed copy of my flight ticket and $50 were received on March 25th by the High Commission. You can track the mail yourself and see the point i am making. Please let the visa officer look and ask around. The cost of obtaining this emergency travel certificate is more than the cost of renewing passport. Of course i am still going to bear additional cost of rescheduling my flight. This is definitely a very sad experience for me. I await your response
DareSays
Good day, I have an appointment today for data capture but wasn’t attended to. I came all the way from British Columbia down to Ottawa for this. This is the most disappointing experience I have ever had. You still sent me an email confirming my appointment just few weeks ago! For goodness sake, what stops you from sending an email confirming the cancellation of the appointment? Why should the office of the High Commission. be closed when processes can be coordinated to ensure people arrive only based on appointments? This is shocking and unacceptable to say the least!
Abu SusanSays
One of our staff had a conversation with you yesterday. We sent out emails. We also asked you to check your spam mail. You are also aware that Ontario has a stay at home order. I am sure that the staff who attended to you yesterday also explained that the Mission is not allowed to attend to People until the order is lifted. Please endeavour to check the website or our social media platforms before embarking on your journey to Ottawa. These are challenging times for everyone due to the outbreak of the pandemic and the challenges of flattening the curve in provinces.
AyoSays
Hi Abu, thanks for painstakingly going through the numerous comments and replying each. Much appreciated. I want to clarify the requirements for emergency travel certificate: 5. Non-refundable fee of hundred dollars (CAD$100) and administrative fees of CAD$100 for lost passport with police report and Fifty dollars (CAD$50) with expired Nigeria passport in money order payable to the Nigeria High Commission Ottawa. So if I have an expired passport (not lost), total money order to be issued is CAD150? Thanks.
Abiemwense Joy OgbeborSays
Please I book appointment already for my passport renewal, I have 3 kids, which passport needed to be renewed also, did I needed appointment for each of us, or will my only my appointment cover for the kids
Abu SusanSays
Get the same appointment date for them.
Adewale Oluwafemi ChigozieSays
Hi Oluwafemi Chigozie Adewale, I got a date scheduled for April 27, 2021 but cancelled due to lock-down. Please how would i get a new passport to renew my study permit? My study permit expired the same day my passport expired. Please Help!
Abu SusanSays
You have to wait. The Mission is likely to start the biometric exercise at that time. You can also go through the news item below, click on the link and fill in what applies to your situation. The IRCC is aware of the current challenges and has provided a 90 day grace period for people in your category. Update on Immigration Services As a result of the current challenges affecting Immigration services resulting from the 3rd wave of the Coronavirus in Ontario-Canada, the Nigeria High Commission, Ottawa, is pleased to provide Nigerian citizens in Canada with the following vital information. 1. Temporary residents in Canada whose passports/travel documents are about to or have expired and cannot be renewed due to COVID-19 restrictions are encouraged to apply for an extension or restoration of their status online. 2. More information on applying for an extension can be found @ https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/visitors.html#extend 3. Additional information on applying for restoration is available @ https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/restoration-extension-trv.html 4. Applicants who apply before their status expires will have their status maintained while their application is being processed. 5. Where additional documentation or information is required to decide on an application (such as a valid passport), Immigration Refugees and Citizenship Canada (IRCC) will request the necessary material. However, they may allow the applicant 90days to submit the required documentation. Nigerians with expired Nigerian passports planning to travel back home are allowed to do so, but must: 1. Obtain clearance from their airline of choice about travelling with an expired Nigerian passport. 2. On arrival in Nigeria, such individuals should make deliberate efforts to visit the closest Nigeria Immigration Service passport renewal office to renew their passport before returning to Canada. The Nigeria High Commission, Ottawa, will continue to post updates on the website and social media platforms.
Tee HaySays
Hi , pls I want to apply for a fresh passport for my 2 year old in order to travel to Nigeria. Now with this lockdown what can I do.Can he travel with his Canadian Passport?
Abu SusanSays
He can travel with his Canadian Passport if you apply for a Visa.
SophSays
Hi Abu, since the 28-day lockdown is over, are there chances the commission might resume duties this month? My post graduation work permit and passport are expiring on the 25th of May. Any hope for me to get my passport renewed before the 25th, please?
Abu SusanSays
It depends on when you applied for renewal. We have a huge backlog, and we intend to take care of everyone in a structured manner. Please keep checking the website and our social media platforms for updates.
EmmanuelSays
Please we need to Nigeria passport intervention team towards the Atlantic zone. Any province would work. Why is the team only focused on one side of Canada. My passport expires next month, which would affect my job and work permit and I had an appointment on April 23, which has been affected by the lockdown. Please come to our aid here in the Atlantic region or find alternative for us.
AdaSays
Good morning Abu Susan, I just had a quick question about expedited services. Due to the stay-at-home order, I am thinking of applying through one of the intervention programs in any city closest to me. However I was wondering if we would still be able to get the expedited services (if we pay for it of course) with the intervention programs going on in different cities at the moment. Thank you!
Abu SusanSays
Good day Ada. The Intervention program does not provide Passports on location. The team goes to capture and return to the High Commission to process the passports before mailing them to applicants.
Supreme EmhenyaSays
Hi, Abu Susan, I have an appointment as early as may 18th which isn't too far from now, so my question is if the office would be available by then or not. If not, is there a way to atleast do a passport renewal in the manitoba province where i stay or atleast postpone my appointment date?
Abu SusanSays
The office will open to the public after the stay at home order is lifted. We will post details of the structure here and on our social media platforms. We do not have any office in Manitoba, so you cannot renew your passport in Manitoba. The passport intervention team was in Manitoba two weeks ago. However, read the following news team from IRCC carefully to see if it applies to your situation pending when you can renew your passport. Update on Immigration Services As a result of the current challenges affecting Immigration services resulting from the 3rd wave of the Coronavirus in Ontario-Canada, the Nigeria High Commission, Ottawa, is pleased to provide Nigerian citizens in Canada with the following vital information. 1. Temporary residents in Canada whose passports/travel documents are about to or have expired and cannot be renewed due to COVID-19 restrictions are encouraged to apply for an extension or restoration of their status online. 2. More information on applying for an extension can be found @ https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/visitors.html#extend 3. Additional information on applying for restoration is available @ https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/restoration-extension-trv.html 4. Applicants who apply before their status expires will have their status maintained while their application is being processed. 5. Where additional documentation or information is required to decide on an application (such as a valid passport), Immigration Refugees and Citizenship Canada (IRCC) will request the necessary material. However, they may allow the applicant 90days to submit the required documentation. Nigerians with expired Nigerian passports planning to travel back home are allowed to do so, but must: 1. Obtain clearance from their airline of choice about travelling with an expired Nigerian passport. 2. On arrival in Nigeria, such individuals should make deliberate efforts to visit the closest Nigeria Immigration Service passport renewal office to renew their passport before returning to Canada. The Nigeria High Commission, Ottawa, will continue to post updates on the website and social media platforms.
ANOZIE NWAGBARASays
Hi Abu, I received the emergency travel certificate yesterday May 10, 2021. Many thanks for your intervention.
Abu SusanSays
Yaay. I am so happy to hear that. Thanks for your patience. I wish you well, Anozie.
AyoSays
Hi Abu, I also sent an emergency travel visa application this week (Canada Post tracking # GW605360829CA) to the high commission but just got notified by Canada post that the business is temporarily closed so I am not sure if it is because the attempted delivery was at 8am or if indeed the office is closed to receiving any mail. Kindly help me clarify. Thanks
Abu SusanSays
I guess that is the reason. We start work at 9 am and close at 5 pm.
AyoSays
Thanks Abu for the confirmation. I will reach out to Canada Post to try during the said hours. Much appreciated.
AyoSays
Hi Abu, Got the notification that the parcel was delivered today (tracking number GW605360829CA). Can you please help with fast tracking the processing? The flight to Nigeria is for June 6 and will appreciate if the emergency travel certificate can be issued on time so as not to miss the flight. Thanks a lot for the anticipated help on this.
ChevaunneSays
Hello! What about Visa applications? Is visa on arrival available for Canadians during this time?
Abu SusanSays
The Visa application is active because it does not involve physical contact. I have no idea if the visa on arrival is currently active. You may have to contact the Nigerians in Diaspora Commission, Abuja, or the Nigeria Immigration Service in Abuja to get the information.
Mrs AwosusiSays
Dear Abu, My daughter has passport renewal appointment for May 27th. Please I need a letter from the embassy stating that the embassy is closed to submit to the Canadian immigration. Some people I know got this letter already but I didn't get. I will really appreciate if I can get one. Thank you for your help
Abu SusanSays
That is not true; we did not issue letters to individuals. Perhaps they copied the news item on our website about it. I think you should endeavour to read our news updates instead of listening to people. The letter with the links for application to IRCC has been on our website for over a moment now. I will do you a favour and post it here. Tell your daughter to click on any of the two links and fill the form that applies to her situation. Update on Immigration Services As a result of the current challenges affecting Immigration services resulting from the 3rd wave of the Coronavirus in Ontario-Canada, the Nigeria High Commission, Ottawa, is pleased to provide Nigerian citizens in Canada with the following vital information. 1. Temporary residents in Canada whose passports/travel documents are about to or have expired and cannot be renewed due to COVID-19 restrictions are encouraged to apply for an extension or restoration of their status online. 2. More information on applying for an extension can be found @ https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/visitors.html#extend 3. Additional information on applying for restoration is available @ https://www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19/restoration-extension-trv.html 4. Applicants who apply before their status expires will have their status maintained while their application is being processed. 5. Where additional documentation or information is required to decide on an application (such as a valid passport), Immigration Refugees and Citizenship Canada (IRCC) will request the necessary material. However, they may allow the applicant 90days to submit the required documentation. Nigerians with expired Nigerian passports planning to travel back home are allowed to do so, but must: 1. Obtain clearance from their airline of choice about travelling with an expired Nigerian passport. 2. On arrival in Nigeria, such individuals should make deliberate efforts to visit the closest Nigeria Immigration Service passport renewal office to renew their passport before returning to Canada. The Nigeria High Commission, Ottawa, will continue to post updates on the website and social media platforms.
Emmanuel SmithSays
How can someone obtain a clearance from an airline of choice about travelling with an expired Nigerian passport, I have tried so hard to call airlines like Lufthansa, KLM and Air Canada. They have no clue, except you should buy a ticket with valid travelling documents. Any advise please.
Abu SusanSays
Emmanuel, Others called their preferred airlines and got cleared. I have no idea about another option because it has nothing to do with the Mission.
JP OrtsergaSays
Hi, Will there be a passport intervention program in Saskatchewan and when? I need to know when because of my timeline. Thank you.
Abu SusanSays
There will be. But we do not have the information about the dates and venue. Get in touch with the Nigerian Canadian Association in Saskatchewan or Regina. They coordinate the Intervention exercise; our job is to come for the biometric exercise.
KaySays
Hi Abu Susan, pls my question is when the lockdown is lifted June 2, how early is Nigeria high commission open to public for passport renewal.
Dara AssiakSays
Hello Abu, earlier in the year my siblings and I schedule our appointments for June 18th with the online scheduler and received an automatic email confirmation of our appointments. Is this email the “letter of invitation “ that we are required to bring to our appointment? This was the only email I received so I assume it is but I would please like some confirmation from you.
Abu SusanSays
Keep the letter. You are still in good standing. However, if you do not receive an email after the stay at home order is lifted, contact the High Commission or check our news segment here for updates.
LolaSays
Hello Abu, Can I travel to Nigeria with my infant who does not have a Nigeria passport or issued visa because of the lock down? We the parents are Nigerians and have a family emergency.
Abu SusanSays
You have to apply for a visa for the baby. Go to the website and see the requirements for a visa. You don't have to come to the High Commission for a visa. The lockdown does not affect the application for a visa.
BidemiSays
Hi Abu Susan, first, let me comment you for the tremendous work you are doing here, I went through every comment and reply here hoping to get an answer to my question before posting mine. Here it goes, I applied for passport renewal on 3rd of May 2021, honestly, I didn't come on this website to read comments before doing so. I paid a total of $106 for renewal, my problem is, after selecting the date (July 8), I realized it doesn't work for me, so I cancelled and chose a different date (May 18), then again I had to cancel when I realized that the lockdown wouldn't let me. I finally chose another date July (19) and got an email titled (E-Passport New Application and/or Renewal Appointment Appointment Approved) just like I did with the two previously cancelled. Now I have 2 concerns. 1. Due to all these rescheduling and cancellation that I did, will I have a problem getting scanned, because I am a little concerned. (2.)I need my passport to travel in the first week of August and didn't pay for expedited. can I pay a difference of the renewal and expedited or can I bring the money order for the difference when coming down to Ottawa?
Abu SusanSays
Bidemi, Thanks for your kind words. All the dates you picked are not valid now. What would have worked for you is July 19. But with all the back and forth you did, I don't know what would happen. Perhaps, the unit may send you an email. Just keep your documents and receipts. As for expedited payment, you have to come with a bank draft payable to the Nigeria High Commission Ottawa. Please send me a reminder by the first week of June.
BidemiSays
Thank you so much. I appreciate your reply. However, I finally choose July 19th and got an email titled (E-Passport New Application and/or Renewal Appointment Appointment Approved). Does this mean I should come on July 19th to Ottawa assuming there is no further lockdown extension. Also, How much should I put on the bank draft for expedited since I already paid $106. Thank you again.
Abu SusanSays
Yes, I guess that settles it for your new appointment date. The bank draft is $200, payable to the Nigeria High Commission Ottawa.
BidemiSays
Thank you for your reply Susan.
Kehinde HellenSays
Hi Mr Abu, I commend you for the good work.please,I have an interview appointment booked at high commission office,Ottawa for my baby boy on June 18,2021 for new passport.Please, should I still come in as scheduled if d lock down has been lifted before the date.Secondly,please if we get through with the interview, how long are we looking at to get the new passport.I tried calling in high commission office to ask these questions but couldn't get through.I will really appreciate your response to these questions. Thank you. Hellen.
Abu SusanSays
Hi Kehinde, My name is Susan Abu :) I think you should be good with your date, all things being equal. Just keep checking here for contrary news. As for when you can get your passport, I can't give you a date. I am sure you must have heard the news about the scarcity of booklets in Nigeria. Let's hope for good news before we re-open to the public.
AyoSays
Hello Susan 😀. I honestly would have fallen in the same boat of thinking it's Mr. Abu too. Thanks a lot for going through all these comments occasionally and responding. It is such a relief to have a way of corresponding with someone at the commission. Please, I had posted earlier about my application for emergency travel certificate (for my wife and baby boy). Got the notification that the parcel was delivered on Tuesday (tracking number GW605360829CA). Not sure if there should have been an acknowledgement of receipt. They are however in a time crunch as the flight to Nigeria is for June 6 and will appreciate if the emergency travel certificate can be issued on time so as not to miss the flight. Thanks a lot for the anticipated help on this.
NikkySays
Hi Susan, Well done ! Keep the good works up. A quick question . Why do you need an emergency travel certificate to travel to Nigeria , if you are allowed in ,with an expired passport?
Abu SusanSays
Thanks for the compliment. Some Airlines do not accept passengers with expired passports without emergency travel certificates.
AbbySays
Hi Susan Thank you for the help. I have few questions, please. Can my daughter(7years old) travel home(Nigeria) with expired passport, if yes, do we need an letter from the commission? Also, I will like to travel home with my 3month old child, can I apply for Nigerian tourist visa or is e-passport possible now?
Abu SusanSays
For the three-month-old, apply for a Visa. For the 7year old, you can, but please, apply for Emergency Travel Certificate for her. Both do not require biometric capture. Check the website for what you need to provide and the fee.
HelenSays
Hello, please my son booked for his passport renewal but the province went on lockdown before his appointment date of 12th May. What do you advise as he needs to renew both his study and work permits. Thanks
Abu SusanSays
Just hold on for our next news item. We are restructuring the schedules to accommodate everyone when Ontario decides to commence stage one of reopening the province.
Oluwatoyosi AdetonaSays
Good day mr Abu. I have gone through the due process and have an appointment for the 6th of July and wanted to ask if I’d be able to fly to ottawa with an expired Nigerian passport as I’m in Calgary at the moment. Thank you for your help
Abu SusanSays
Oluwatoyosi, You don't need a Nigerian Passport to fly to Ottawa if you are in Canada. I believe you have a driver's licence or another means of identification?
Osas AnonSays
GOOD MORNING, IS THE EMBASSY GOING TO OPEN DURING THIS FRIDAY? CAUSE I NEED TO RENEW MY NIGERIA PASSPORT CAUSE MY STUDY PERMIT EXPIRES IN A MONTH OR SO. SO PLEASE GET ME YOUR REPLY THANK YOU
FolakeSays
Good afternoon. I am traveling to Nigeria July 15th. Would like to know if a travel certificate be ready on time and how long is the processing time?
Abu SusanSays
Folake, If you send in the required documents and payment, It would take a week to process.
Folake OkeSays
Good afternoon and thank you so much for your response. My documents were delivered to the High Commission on June 22nd. I believe I sent everything (money order of $150, copy of passport data page, formal letter, self addressed return envelope and a copy of my itinerary) that was required. Just realized my flight is on July 24th and I just want to be sure I will receive the documents on time. Thank you so much.
Abu SusanSays
Alright, I will send your details to the unit.
Folake OkeSays
Thank you so much.
Folake OkeSays
Good afternoon. I would please like to know if there is an update on my travel certificate. Thank you
Folake OkeSays
The passport photographs were placed in the large envelope the package came in, I sent 2. Please help me check again.
Folake OkeSays
Good afternoon. I sent new passport photographs in. Said it's being delivered since Wednesday.
EmmanuelSays
I just book a flight to Nigeria with Lufthansa, and I have a valid Canadian passport with expired Nigerian passport. In one of your response you indicated one should contact an airline to obtain clearance from their airline of choice about traveling with an expired Nigerian passport. My question is, I have no clue on how to obtain that specific clearance, I have contacted the airline and I was told they do not handle anything relating to passport issues other than I have all my valid documents before boarding. To me this is like a slap, as I have no where to turn. I have applied for Nigerian passport renewal sometimes early February 2021 and tried to book an appointment over and over but due to Covid-19 and ever-changing stability, no luck. However, I have decided to try my luck in my home country Nigeria. So please, how can you help me with this cloudy situation of mine as my departure day draw nearer. Thank you.
Emmanuel G. ASays
I recently sent my application for "emergency travel certificate" to Nigeria High Commission Ottawa and that includes all the required documentations. I have tracked the package on Canada Post and report indicated it’s been received in Ottawa. Just to be on a safer side, I need to know if received and how long will it take to get to me. I have called and tried to reach out no response. I think, this spot is my last resort. I have less than 3 weeks to leave for Nigeria. Please help! Thank you
Abu SusanSays
Hello Emmanuel, If your documents are complete with payment, it will take up to 4 days to process and send back to you. By the way, you did not include your details for me to check. However, if Canada post says it has been received, then it is here.
Emmanuel AlukoSays
Thanks Abu for this prompt response, you are such a kind soul. You can use this info, maybe might be helpful Name: Emmanuel Aluko Canada Post Info Tracking Number (Sending) : MW 516 120 305 CA Tracking Number (Returning) : MW 542 269 083 CA
Emmanuel AlukoSays
This is the fourth reminder, and no response and my time is running out. I have few weeks left before my departure. I tracked the packaged and was reported received on the 9th of August, 2021. Four days have passed and still couldn’t track the return to my home address.
TunmiSays
Hello, Please do I have to get a Sworn Affidavit if my passport is damaged? I don't see details for renewing a damaged passport on the Ottawa website. Thanks
Abu SusanSays
Hello, Yes, get an affidavit.
Emmanuel AlukoSays
Abu, can you please check if my application is through and have been sent to the mail. Name: Emmanuel Aluko Canada Post Info Tracking Number (Sending) : MW 516 120 305 CA Tracking Number (Returning) : MW 542 269 083 CA
Emmanuel AlukoSays
ABU, would you please just let them know over there that I have just a week to leave from today. They have received this package since the 9th of August, 2021 according to Canada Post. So what is the hold-up and if not possible, can they send me just a notification letter just to help scale through. I am helpless, I shouldn't be begging for my right. I did all the right thing, now my own country of origin is forsaken me. No reply to emails, no phone calls never successful, no one to turn to, EXCEPT HERE. I will forward my case to CBC MARKETPLACE and BBC for help. Name: Emmanuel Aluko Canada Post Info Tracking Number (Sending) : MW 516 120 305 CA Tracking Number (Returning) : MW 542 269 083 CA Application Type: Emergency Travel Certificate Paid amount : $150 money order
Abu SusanSays
Emmanuel, I spoke with the officer handling ETC. Your package is on the way to you. You can start the tracking process later today or tomorrow. Sorry about the delay.
EmmanuelSays
Abu, I think you should be the ambassador. Kudos to you. Thanks. Now its traceable at last.
Oghosa ImasuenSays
Good evening my name is Imasuen my passport has expired here in winnipeg manitoba and pls how do I travel with an expired passport to Ontario to renew it
Abu SusanSays
Hello Ogehosa, You can travel with any other recognized document of identification, e.g. a Canadian Driver's license. However, we also advise that you shouldn't wait until your passport expires before coming to renew to avoid such challenges. If you do not have any other form of identification, please, send an email to generalinguiries@nigeriahcottawa.ca to get a letter.