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UPDATE CONCERNING PASSPORT PROCESSING

January 20, 2022BY Abu Susan ( 60 ) Comment

Please be informed that the Nigeria High Commission,

Ottawa has mailed out Passports for applicants

who came in from December 30th -January 5th

Start tracking the movement of your package.

We will keep the production going and keep

you informed.

60 thoughts on “UPDATE CONCERNING PASSPORT PROCESSING
  1. Mfon AkpanSays

    3 years ago

    How do I track the passport

    1. Abu SusanSays

      3 years ago

      The slip you took away from your return envelope has your tracking number on it.

      1. Mfon AkpanSays

        3 years ago

        I forgot my slip in the envelope I used in applying and I have not been able to track the package but I applied on the 30th of December and have not received the passport yet

  2. KevinSays

    3 years ago

    Hello Susan, I was there on the 19th for renewal and my tracking number is still non-existent in Canada post nor does it show my passport has been mailed. Yet the embassy claims to have already sent out applications made in January. I have not received it. Please help. Thanks

    1. Abu SusanSays

      3 years ago

      You were here 19th of what month? If you have not received your passport, send your full name, application ID and Reference number/date of capture to generalinquiries@nigeriahcottawa.ca

      1. KevinSays

        3 years ago

        Hi Susan, Thanks for the information. i have sent an email

        1. KevinSays

          3 years ago

          To add, it was the 13th of December 2021. not 19th. Apologies for the error

    2. OyinkansolaSays

      3 years ago

      Hello Kevin, please how quick was the renewal process?

      1. Abu SusanSays

        3 years ago

        Noted.

  3. Obayemi BabasolaSays

    3 years ago

    I came for passport capturing and interview on the 30th December, passport was dispatched from immigration office yesterday January 20 and I have just picked it up from my mailbox today January 21st. Good job guys.

    1. Abu SusanSays

      3 years ago

      Thank you Obayemi.

  4. Ismaheel SubairSays

    3 years ago

    Please I need renewal of my passport and that of my family. How do I go about it

    1. Abu SusanSays

      3 years ago

      Go to the website and click on the E-Citizen icon in the drop down menu to apply.

      1. CatherineSays

        3 years ago

        https://nigeriahcottawa.ca/e-passport/

        1. Abu SusanSays

          3 years ago

          ???

  5. Kate IgbinobaSays

    3 years ago

    What is the passport photo size and background color, do my two ears have to show in the passport photo?

    1. Abu SusanSays

      3 years ago

      White background (32mm by 45mm)

  6. LindaSays

    3 years ago

    Hi Susan, How does one track the passports? I was not given any slip or information. I was told to drop the return envelope after addressing it.

    1. Abu SusanSays

      3 years ago

      I am also sure the officer told you to remove the slip on the envelope with the tracking number after you wrote your name and address. Perhaps you forgot.

      1. LindaSays

        3 years ago

        Hi Susan. No he didn't. I actually even went back to ask and they said to drop the envelope in the box and that was all.

  7. Abu SusanSays

    3 years ago

    If you have not received your passport, send your full name, Application ID, Reference number and the date you came to Ottawa for your biometric exercise to generalinquiries@nigeriahcottawa.ca

  8. Udo ISays

    3 years ago

    Good Morning, Please is the High Commission open on Monday February 21, 2022? It is a holiday in Ontario (Family Day) so just wondering if it will affect my appointment on that day. Thanks!

    1. Abu SusanSays

      3 years ago

      We Observe public holidays in Nigeria and Canada. Please pick another date to come to the Mission.

      1. Udo ISays

        3 years ago

        Thanks for the prompt response. Have a great week!

  9. Olawumi OlasehaSays

    3 years ago

    Myself and my two kids were come for our passports renewal on Jan4. We noticed that the most recent update from you says we should track the passports. I tracked the three of them but could only see my kids' passports. Mine says "not found" on canada post tracking website. Could you help check what the issue is?

    1. Abu SusanSays

      3 years ago

      Send all your application details to generalinquiries@nigeriahcottawa.ca

      1. Olawumi OlasehaSays

        3 years ago

        I have emailed you all my application details. I will appreciate your quick help. Thanks!

      2. Olawumi OlasehaSays

        3 years ago

        Hello, I sent an email regarding my issue on Monday. Could you please let me know the next update? I just tracked again now but it still says "not found" Thanks!

      3. Olawumi OlasehaSays

        3 years ago

        Hello Abu Susan, I have emailed "generalinquiries@nigeriahcottawa.ca" as you said for over a week and no response yet. I still checked on Canada post tracking few minutes ago but still says "not found". I came for my renewal on Jan4. Could you please help? I am dire need of this passport. Please help!!!.

  10. OluSays

    3 years ago

    Hi Susan, please can you confirm the size of the envelope needed. Thanks

    1. Abu SusanSays

      3 years ago

      Use a small size if you are alone.

      1. OluSays

        3 years ago

        Thank you for you quick feedback

  11. BeatriceSays

    3 years ago

    Hello Susan, I brought my daughter on the 5th of January for passport renewal but our tracking number is still non-existent in Canada post. Please can you provide an update?Thanks Beatrice

    1. Abu SusanSays

      3 years ago

      Give it two more days. If you do not receive it in the mail, send her full name, Application ID, Reference number and date of capture to generalinquiries@nigeriahcottawa.ca

      1. BeatriceSays

        3 years ago

        Thanks Susan,for your swift feedback. I will do as you said. Regards Beatrice

  12. Taiwo SoyomboSays

    3 years ago

    Hello, Please what is the passport size description for e-passport renewal

    1. Abu SusanSays

      3 years ago

      32mm by 45mm - white background

  13. UjuSays

    3 years ago

    Hi Susan.Please,do minors need NIN and local government identification certificate in order to apply for a Nigerian passport?He is just 5months.Waiting for your reply Thanks.

    1. Abu SusanSays

      3 years ago

      At the moment, anyone can apply for renewal or a fresh passport without NIN. We have not rolled out the new application requiring your NIN.

  14. DaveSays

    3 years ago

    Hello, the passport updates are they for both renewals and first-time passports or just for renewals?

    1. Abu SusanSays

      3 years ago

      Both.

  15. Olajide OlasodeSays

    3 years ago

    Hi. I was at the Embassy yesterday 26th January for passport renewal and I thought I should thank the staff for their professionalism and the orderly manner the process was conducted. Thank you guys! I was in and out within an hour of getting there. I also want to apologize to the Embassy, particularly the gentleman at the gate for the belligerent manner I responded to him after he saw me visibly disobeying the rules by using my cellphone after he had instructed everyone to turn them off and put away. He was very calm and professional but I missed the opportunity of being an abiding citizen. I realized same would not have transpired if that had been a British or an American Embassy. The little things we can do to make our country better…… So, I tender my unreserved apology to the good people at the Embassy especially the gentleman I referred to earlier. Thank you once again for all you do.

    1. Abu SusanSays

      3 years ago

      Olajide, Very thoughtful. We appreciate your sincerity. We accept your apology and humility. I will pass your message across to our staff at the entrance. Regards.

  16. Stella AnimashaunSays

    3 years ago

    Hi Susan, I received a call from your office requesting additional documentation for COD application for my kids from Abuja. I sent an e-mail to passportinquiries yesterday with attached documents. Kindly confirm receipt of my email and verify if the document meets Abuja's requirement. Thank you.

    1. Abu SusanSays

      3 years ago

      The immigration unit will get back to you.

  17. Gloria OdodoSays

    3 years ago

    Hello does the embassy work on Mondays for passport renewals? I spoke with a staff 2 days ago and she confirmed I should come and will be attended to. Confirming because I will be traveling over 10 hours journey. Thanks Susan.

    1. Abu SusanSays

      3 years ago

      We work Monday-Friday from 9:30am

  18. MezzySays

    3 years ago

    Are they specific days you open for passport renewal. Can I just book a time on the appointment calendar? Thank you

    1. Abu SusanSays

      3 years ago

      Pick a date and a time on the Calendar. We are here Monday-Friday, except for weekends and public holidays.

  19. OlaSays

    3 years ago

    Honestly I'm impressed and surprised at the process time. I had high doubts but you beat me to it. Applied on Jan 10th, received in mailbox Jan 25th...kudos to you all and hope the tempo is kept.

    1. Abu SusanSays

      3 years ago

      Thank you Ola.

  20. IbironkeSays

    3 years ago

    I appeared at the high commission on Nov 10 2021 with my husband for capture and we have yet to receive our passport. I have sent multiple correspondence to the embassy and haven’t received a reply. We dropped both expired passport in the xpressport envelopes and wrote first issue and renewal in it as instructed. We were also give a. Copy of the tracking slip off the passport and still no passport and your website is saying you have mailed out January applications. Tracking the number on canes post website says number not found. Please help look into this

    1. Abu SusanSays

      3 years ago

      Sorry to hear this Ibiroke, Please, send your details to generalinquiries@nigeriahcottawa.ca I will follow up with my colleague to know why you have not received your passports and get back to you.

      1. IbironkeSays

        3 years ago

        Hi Susan, Is there an update?

  21. IbironkeSays

    3 years ago

    Hi Susan, I have sent all my details as requested. Thank you

  22. IbironkeSays

    3 years ago

    Hi Susan, Is there an update?

  23. TimSays

    3 years ago

    Hi Susan, I have an appointment for passport renewal scheduled for Thursday Feb 10, 2022. I want to confirm if the embassy is still open to appointments at the moment and the truckers and blockage situation downtown is not affecting this. I want to know if it's still okay to come. Thanks

    1. Abu SusanSays

      3 years ago

      Come for your appointment, the truckers are far from the Mission.

  24. Mayowa AkindelSays

    1 year ago

    Hello. Good evening, I did my capturing and everything for my renewal December 7,2023. I could track on your website 2 days ago, but now it’s saying “no matching application status”. It’s been over a month, I don’t know where my passport is or what the update is. Please advise and help.

    1. Abu SusanSays

      11 months ago

      December is a long time. We have produced passports for applicants up till February. Anyone who is yet to receive their passport, if you came in between December-February and didn't have NIN issue should send his or her full application details, including enrollment number with a detailed message to generalinquiries@nigeriahcottawa.ca for follow-up.

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