Please be informed that the Nigeria High Commission,
Ottawa has mailed out Passports for applicants
who came in from December 30th -January 5th
Start tracking the movement of your package.
We will keep the production going and keep
you informed.
Mfon AkpanSays
How do I track the passport
Abu SusanSays
The slip you took away from your return envelope has your tracking number on it.
Mfon AkpanSays
I forgot my slip in the envelope I used in applying and I have not been able to track the package but I applied on the 30th of December and have not received the passport yet
KevinSays
Hello Susan, I was there on the 19th for renewal and my tracking number is still non-existent in Canada post nor does it show my passport has been mailed. Yet the embassy claims to have already sent out applications made in January. I have not received it. Please help. Thanks
Abu SusanSays
You were here 19th of what month? If you have not received your passport, send your full name, application ID and Reference number/date of capture to generalinquiries@nigeriahcottawa.ca
KevinSays
Hi Susan, Thanks for the information. i have sent an email
KevinSays
To add, it was the 13th of December 2021. not 19th. Apologies for the error
OyinkansolaSays
Hello Kevin, please how quick was the renewal process?
Abu SusanSays
Noted.
Obayemi BabasolaSays
I came for passport capturing and interview on the 30th December, passport was dispatched from immigration office yesterday January 20 and I have just picked it up from my mailbox today January 21st. Good job guys.
Abu SusanSays
Thank you Obayemi.
Ismaheel SubairSays
Please I need renewal of my passport and that of my family. How do I go about it
Abu SusanSays
Go to the website and click on the E-Citizen icon in the drop down menu to apply.
CatherineSays
https://nigeriahcottawa.ca/e-passport/
Abu SusanSays
???
Kate IgbinobaSays
What is the passport photo size and background color, do my two ears have to show in the passport photo?
Abu SusanSays
White background (32mm by 45mm)
LindaSays
Hi Susan, How does one track the passports? I was not given any slip or information. I was told to drop the return envelope after addressing it.
Abu SusanSays
I am also sure the officer told you to remove the slip on the envelope with the tracking number after you wrote your name and address. Perhaps you forgot.
LindaSays
Hi Susan. No he didn't. I actually even went back to ask and they said to drop the envelope in the box and that was all.
Abu SusanSays
If you have not received your passport, send your full name, Application ID, Reference number and the date you came to Ottawa for your biometric exercise to generalinquiries@nigeriahcottawa.ca
Udo ISays
Good Morning, Please is the High Commission open on Monday February 21, 2022? It is a holiday in Ontario (Family Day) so just wondering if it will affect my appointment on that day. Thanks!
Abu SusanSays
We Observe public holidays in Nigeria and Canada. Please pick another date to come to the Mission.
Udo ISays
Thanks for the prompt response. Have a great week!
Olawumi OlasehaSays
Myself and my two kids were come for our passports renewal on Jan4. We noticed that the most recent update from you says we should track the passports. I tracked the three of them but could only see my kids' passports. Mine says "not found" on canada post tracking website. Could you help check what the issue is?
Abu SusanSays
Send all your application details to generalinquiries@nigeriahcottawa.ca
Olawumi OlasehaSays
I have emailed you all my application details. I will appreciate your quick help. Thanks!
Olawumi OlasehaSays
Hello, I sent an email regarding my issue on Monday. Could you please let me know the next update? I just tracked again now but it still says "not found" Thanks!
Olawumi OlasehaSays
Hello Abu Susan, I have emailed "generalinquiries@nigeriahcottawa.ca" as you said for over a week and no response yet. I still checked on Canada post tracking few minutes ago but still says "not found". I came for my renewal on Jan4. Could you please help? I am dire need of this passport. Please help!!!.
OluSays
Hi Susan, please can you confirm the size of the envelope needed. Thanks
Abu SusanSays
Use a small size if you are alone.
OluSays
Thank you for you quick feedback
BeatriceSays
Hello Susan, I brought my daughter on the 5th of January for passport renewal but our tracking number is still non-existent in Canada post. Please can you provide an update?Thanks Beatrice
Abu SusanSays
Give it two more days. If you do not receive it in the mail, send her full name, Application ID, Reference number and date of capture to generalinquiries@nigeriahcottawa.ca
BeatriceSays
Thanks Susan,for your swift feedback. I will do as you said. Regards Beatrice
Taiwo SoyomboSays
Hello, Please what is the passport size description for e-passport renewal
Abu SusanSays
32mm by 45mm - white background
UjuSays
Hi Susan.Please,do minors need NIN and local government identification certificate in order to apply for a Nigerian passport?He is just 5months.Waiting for your reply Thanks.
Abu SusanSays
At the moment, anyone can apply for renewal or a fresh passport without NIN. We have not rolled out the new application requiring your NIN.
DaveSays
Hello, the passport updates are they for both renewals and first-time passports or just for renewals?
Abu SusanSays
Both.
Olajide OlasodeSays
Hi. I was at the Embassy yesterday 26th January for passport renewal and I thought I should thank the staff for their professionalism and the orderly manner the process was conducted. Thank you guys! I was in and out within an hour of getting there. I also want to apologize to the Embassy, particularly the gentleman at the gate for the belligerent manner I responded to him after he saw me visibly disobeying the rules by using my cellphone after he had instructed everyone to turn them off and put away. He was very calm and professional but I missed the opportunity of being an abiding citizen. I realized same would not have transpired if that had been a British or an American Embassy. The little things we can do to make our country better…… So, I tender my unreserved apology to the good people at the Embassy especially the gentleman I referred to earlier. Thank you once again for all you do.
Abu SusanSays
Olajide, Very thoughtful. We appreciate your sincerity. We accept your apology and humility. I will pass your message across to our staff at the entrance. Regards.
Stella AnimashaunSays
Hi Susan, I received a call from your office requesting additional documentation for COD application for my kids from Abuja. I sent an e-mail to passportinquiries yesterday with attached documents. Kindly confirm receipt of my email and verify if the document meets Abuja's requirement. Thank you.
Abu SusanSays
The immigration unit will get back to you.
Gloria OdodoSays
Hello does the embassy work on Mondays for passport renewals? I spoke with a staff 2 days ago and she confirmed I should come and will be attended to. Confirming because I will be traveling over 10 hours journey. Thanks Susan.
Abu SusanSays
We work Monday-Friday from 9:30am
MezzySays
Are they specific days you open for passport renewal. Can I just book a time on the appointment calendar? Thank you
Abu SusanSays
Pick a date and a time on the Calendar. We are here Monday-Friday, except for weekends and public holidays.
OlaSays
Honestly I'm impressed and surprised at the process time. I had high doubts but you beat me to it. Applied on Jan 10th, received in mailbox Jan 25th...kudos to you all and hope the tempo is kept.
Abu SusanSays
Thank you Ola.
IbironkeSays
I appeared at the high commission on Nov 10 2021 with my husband for capture and we have yet to receive our passport. I have sent multiple correspondence to the embassy and haven’t received a reply. We dropped both expired passport in the xpressport envelopes and wrote first issue and renewal in it as instructed. We were also give a. Copy of the tracking slip off the passport and still no passport and your website is saying you have mailed out January applications. Tracking the number on canes post website says number not found. Please help look into this
Abu SusanSays
Sorry to hear this Ibiroke, Please, send your details to generalinquiries@nigeriahcottawa.ca I will follow up with my colleague to know why you have not received your passports and get back to you.
IbironkeSays
Hi Susan, Is there an update?
IbironkeSays
Hi Susan, I have sent all my details as requested. Thank you
IbironkeSays
Hi Susan, Is there an update?
TimSays
Hi Susan, I have an appointment for passport renewal scheduled for Thursday Feb 10, 2022. I want to confirm if the embassy is still open to appointments at the moment and the truckers and blockage situation downtown is not affecting this. I want to know if it's still okay to come. Thanks
Abu SusanSays
Come for your appointment, the truckers are far from the Mission.
Mayowa AkindelSays
Hello. Good evening, I did my capturing and everything for my renewal December 7,2023. I could track on your website 2 days ago, but now it’s saying “no matching application status”. It’s been over a month, I don’t know where my passport is or what the update is. Please advise and help.
Abu SusanSays
December is a long time. We have produced passports for applicants up till February. Anyone who is yet to receive their passport, if you came in between December-February and didn't have NIN issue should send his or her full application details, including enrollment number with a detailed message to generalinquiries@nigeriahcottawa.ca for follow-up.