Please be informed that the Nigeria High Commission, Ottawa
has mailed out Passports for applicants who came in between February 5th & February 16th. Start tracking the movement of your package.
We will keep the production going and keep you informed.
NIGERIA HIGH COMMISSION, OTTAWA
RonkeSays
Thank you for all the great work you are doing. I've been to other high commission and by far this is the best so far in terms of keeping applicants abreast of updates and working with you to deliver results. As with anything else, there will always be room for improvement but I can say on good authority that the Nigerain High Commission in Ottawa is going above and beyond to support the applicants and process. Well done and keep up the good work!
Abu SusanSays
Thank you Ronke.
EmemSays
Please, when are you coming to Regina? It's been so long since an update?
Abu SusanSays
We are not done with the Northern provinces. We will post here about Regina when we are ready. Please if your case is urgent, apply online and come to Ottawa.
BankeSays
Thank you for the updates, Susan.
Jane SmithSays
Hi when we are coming in for renewal of our passport does the 2 passport size photos have to be 35mm X 45mm or can it be Canadian size photos? On this website it doesn’t specify for renewal. It only specifies the size of photos for first issuance and minors.
OpeyemiSays
Hello, I went to the Nigerian High Commission on the 4th of February to renew my passport and I am yet to receive it. I emailed generalinquiries@nigeriahcottawa, but I never got any replies. Please what can I do regarding this?
Abu SusanSays
Please send an email to passportinquiries@nigeriahcottawa.ca
StellaSays
Good day Susan, I hope you are doing well? Can you please confirm if my childrens' passports have been received from Abuja. We applied for change data and came for capturing on Nov 26th, 2021. Their names are Kayin and Jolaife. Your response will be appreciated. Thank you. The Animashawuns
FatiSays
Dear Susan, If i pay 200$ for expedite passport issuance, will i receive the passport same-day. Thank you!
Abu SusanSays
Same day service is not available at the moment.
VictorSays
Good day Susan. Thank you for the updates. Please I captured end of February although I know mine has not been produced yet. The challenge I have is that I inadvertently did not capture the Tracking Number in my envelope. Please I will appreciate your assistance to retrieve this Tracking Number so that I can start tracking whenever my Passport is mailed? Thank you.
Abu SusanSays
Good day Victor, Unfortunately, I do not have access to the numbers. However, we will post here when production gets to your date.
KingsleySays
Hi, Please, when will you be coming to Winnipeg Manitoba for passport renewal?
Abu SusanSays
No date for now.
EmmanuelSays
Hello, I did my passport on the 14 of March and I am in need of it urgently. I am wondering when I should be expecting it. Thank You
Abu SusanSays
Unfortunately, booklets have not arrived. We will produce your passport when we receive booklets from Abuja.
JaneSays
Hello, I did my passport renewal and capturing on the 11th of Feb. I just saw an update to track our passport. I checked my tracking number and see it has been delivered to a different mail address yesterday
Abu SusanSays
What is your full name?
JaneSays
kindly delete my above message, the case has been resolved. passport received. thank you
Abu SusanSays
We do not delete messages. Please, reply to your message so we can all see that it has be solved.
WumiSays
This is high commendable. I am so chuffed with the whole experience. I have been to the Nigerian missions in other countries and it doesn’t compare. The service in NigeriaHCottawa is exemplary. Thank you and keep up the good work.
Abu SusanSays
Thank you for getting back to us.
Eric IlesanmiSays
I've been trying to raise an application for my lost passport for about 4 weeks so far however there is a problem when it comes to the payment part. The section allotted to Phone number requires a 12 digits number on the Service Provider 'INNOVATE' website and isn't compatible with my 10 digits Canadian mobile number. I have since contacted Innovate Via the provided email but not a response yet as regards this issue. Could it be that I'm on the wrong side of the website? Any help from someone who has gone through this process in the past? Thanks Eric Ilesanmi Winnipeg, Manitoba
Abu SusanSays
You are not on the wrong platform. Enter a Nigerian number if you have one. If not, leave the space and continue.
Eric IlesanmiSays
Thanks you Abu for your response
ChijiokeSays
Why do we make everything we do so difficult for our people, why are there no common sense in the majority of what we do in Nigeria. On 23-Feb-2022, I was in Ottawa with my family for passport capturing with a travel arrangement finalized to Nigeria 11-Apr-2022. I could not do one day passport due to lack of booklet but was told that my passport will arrive before the time. After few weeks, I also wrote on this platform and Susan again said yes, my passport will arrive before second week of April. Here I am today, stranded with no new passport and no old passport. Why is there lack of common sense in largely what we do as a people. If you apply for Canadian passport, the first question is, do you have any travel arrangement so as to prioritize it over those who currently do not plan to travel immediately. Yes, there are shortage of booklet which is out of your control, BUT extra ordinary time requires extra ordinary measure, so where is our common sense. Its the same story every where in Nigeria, no care to the citizenry, no accountably and no consequences.
Illias AbariSays
Hello, I applied to my daughters passport - Her current status in Canada Expires May 17th, which means I need to submit an extension before then. I cam in for her passport renewal march 16th and praying heavily that her passport arrives before then. I'm not really sure when to do here Abari, I.
Abu SusanSays
We are currently waiting for more booklets from Abuja.
KolaSays
My wife was at the embassy for passport capturing on 21 January, the finger printing was not possible because of skin condition and was asked to collect letter from her doctor. She did and email to the embassy, as directed. Till date no news or email from the high commission about her passport. My father died, she couldn’t follow me for the burial because of incommunicado from the so called embassy. We mailed and phoned to reach the embassy not possible because of the way their phone was programmed. They never replied her email and held unto her old passport. How can an embassy not be reachable on phone? If a Nigerian is in problem, how do they expect the person to get across? Can someone tell me from the embassy what to do regarding my wife’s passport. This is April and was at the embassy on 21 January 2022. The embassy charged us 50dollars, but the service is poor and unacceptable. Do you want us to go to the media again or report you in Nigeria?
Abu SusanSays
Sorry about the situation. As for phone calls, Please try to read my response to a previous comment. You can also reach us via our social media platforms, especially Instagram and Twitter. You can send us a direct message with her application details via Instagram. Giving it here is not private.
Kola AlagbeSays
My Abu we I don’t use Instagram and Twitter, we have sent you guys emails that u never replied. Email is secured. How can High Commission not accessible by phone, if a Nigerian is in trouble, how do you expect him or her to reach you guys? Do you want us to go to CNN, CBC, Sahara reporters, to complain about the High Commission? You guys have her details, we mailed you severally, but no reply. You are now telling me again to go on Twitter, is that secure? Her name is Tinuola Alagbe, check her file and answer us. Reply her emails, you have her phone number, or send her reply here we don’t care again, we just want her passport. She was in your embassy on 21st January. Even her old passport with you wasn’t expire then. Now it has expired and you guys refused to send new one and not reachable. I am sorry for Nigeria, the way we treat ourselves.
Abu SusanSays
I will check with the staff responsible for emails. We respond via phone, too, but as I said in my response to an applicant earlier. When some applicants call, they stay on the phone for as long as 40minutes asking questions about what is on the website and any attempt to courteously ask them to let other applicants on the line get through to us, they get angry and accuse our staff of being rude. That was why we created social media platforms to reduce the traffic via phone calls. So please help us to help you.
FunmiSays
Hello Susan, I applied for a change of data (deletion of extra name) on the NIS site and made payment about 3 weeks ago but my approval status is still pending. How long does the approval process take? Can I come to the high commission for processing or do I wait till the status changes to approved? Am at a loss as to what steps (if any) I'm to take!
Abu SusanSays
Please, send an email to the NIS for details of why your application is sill pending. You can only come to Ottawa with complete online application documents.
TimiSays
Hello, Please it has been 6 weeks and still no update. On 3 different days I called the embassy and kept listening to their back tune for almost 2 hours . Please this is really bad. If at all I haven’t received my passport, the LEAST the embassy can do is to pick up calls and give update on passport renewal progress. I have sent an email 3 weeks back and still no reply. Please I expect better and please pick up your phone 😭
Abu SusanSays
Sorry about your experience with the phone. Kindly visit our social media platforms more often, especially Instagram and Twitter. You can send us direct messages, and we will respond. Most applicants call and stay on the phone for over 25 minutes, asking questions we have already answered on the site. Any attempt to cautiously ask them to please end the call to attend to other applicants waiting in the line, they rain insults on our staff. Our social media handlers will respond to your questions. We are out of booklets; that is why there are no updates. Booklets come from Abuja, and we have no control over the distribution from Abuja. We will continue production as soon as we get the next batch.
TimiSays
Hello please when would the passport batch for Feb21 be out ? I urgently need it to renew my study permit. I tried calling but no response. Sent an email as well and no response. Please !! This is really urgent for me. I just lost my job and I need a new permit to work. (And I can’t without my passport info).
Abu SusanSays
Unfortunately, we do not have booklets anymore. We hope to receive more next week.
I Posted A Comment, But Can’t See The MessageSays
Hello please when would the passport batch for Feb21 be out ? I urgently need it to renew my study permit. I tried calling but no response. Sent an email as well and no response. Please !! This is really urgent for me. I just lost my job and I need a new permit to work. (And I can’t without my passport info).
Abu SusanSays
We are out of booklets. We will resume production when we get the next set.
I Posted A Comment, But Can’t See The MessageSays
Hello please when would the passport batch for Feb21 be out ? I urgently need it to renew my study permit. I tried calling but no response. Sent an email as well and no response.
Abu SusanSays
When we receive booklets from Abuja.
OluSays
Hi Susan, Any new update.
Abu SusanSays
No updates about Passports until we get new sets of booklets
Somto OkwaraSays
Good day Susan, My name is Somto, I was wondering if you could confirm the arrival of my passport, I had to send it through Canada post after taking my biomatrixs in Ottawa. It says it was delivered on March 3rd, I just wanted to confirm if it had arrived and would be renewed. Thank you!
Abu SusanSays
I am out of office. Send a message to passport inquiries email.
CynthiaSays
Hello Susan, Thanks for the updates. Do we need NIN to process Nigerian passports for kids 2 years and below?
Abu SusanSays
At the moment no.
AderonkeSays
Hello Susan, I came I with my family (we are 6) for passport renewal on the 12th of February 2022. We received our passport last week but only 5 was delivered. I tried tracking the last one but the response on the Canada post site is "We didn’t find an item associated with this number". What should we do? Thank you Aderonke
Abu SusanSays
Send the details of the missing copies to our instagram page via DM
Precious SimeonSays
Hello Susan, in hope you are doing well My name is Precious Simeon. My brother (Favour Simeon) and I came for our passport renewal on the 14th of February, 2022. We informed the embassy that our old passports and money order were mailed to the embassy few days before our arrival. The embassy assured us that they will receive the mail and will process our passports as soon as they come in. Unfortunately we haven’t received our new passports till now. We have called the embassy several times and nobody is picking up or replying to our emails. Please should we do? We need our passports to renew our visas which will also expire soon. Please help us Thank you so much for your hard work Precious
Abu SusanSays
Hello Precious, I am doing well. Yours should be ready. I will find out why there is a delay in delivery on Tuesday.
PreciousSays
Hello Please I really need your help. My brother and I haven’t received our passport. It’s been 3 months. We are running out of time. Please help us
Abu SusanSays
Please send your full details and date of capture to our Instagram page via DM
GeorginaSays
Hi I came in February for passport renewal and its been 7 weeks since I came and I am yet to receive my passport. I have checked the tracking and there's been no update. I also tried to contact the embassy via phone and email but no responses. I need to reach out to someone in the office to help me with updating my address on the canada post package, my unit number is missing from my address.
Abu SusanSays
Hello Georgina, Please, email your new address to passportinquiries@nigeriahcottawa.ca
TegaSays
Hi , I was wondering when are you guys coming to British Columbia for passport renewal 2022???
Abu SusanSays
No anytime soon.
BeautySays
Hello, I came to the embassy at Ottawa for biometrics and capturing on Feb 28th and was told that my passport will be mailed back within three weeks. I have finalized arrangements to travel to Nigeria by May 10th. I am worried as I have read on this chat that there are no booklets, which means that I am not sure of receiving my passport before my scheduled trip. Please i need your urgent help in advising on what next i should do as my trip can not be canceled. How can i get an emergency travelling document to travel to Nigeria ? Please help !
Abu SusanSays
Please send us a direct message via Instagram with your details. We are also on twitter and Facebook.
KayodeSays
Hello Abu . Came in April 5th for passport renewal and need it urgently to travel by may Ending pls is it possible to get it before my travel date (24th of may)? I hope someone response to my message this time ooo…
UcheSays
Hello Susan, I came in on March 26th for passport renewal and need it urgently to travel by May 19th. Please, is it possible to get it before my travel date? Do you have any estimated date when passports within this batch will be posted out to applicants?
Abu SusanSays
Unfortunately, I can't give you an estimated time. This is because we have no control over the time booklets would arrive to take care of all the backlog.