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UPDATE FROM THE PASSPORT UNIT

April 22, 2022BY Abu Susan

50 thoughts on “UPDATE FROM THE PASSPORT UNIT
  1. WaleSays

    3 years ago

    Hi Susan, My wife (Zainab Y. Akinlade) came for capturing on Feb 15th - application type name change (marriage) please can you look at the status of our application. I have tried calling several times with no avail, sent countless emails with no response. I do appreciate a response please!!

    1. Abu SusanSays

      3 years ago

      Still pending. We yet to receive approval from Abuja.

  2. Felicita UdohSays

    3 years ago

    Hi, My name is Felicita Anurika Adiele now changing my surname" Adiele" to "Udoh". I applied for a renew of my passport on 4th of February and uptill now, I haven't recieved it. Please, I will like to get some information regarding the delay in the process, as I really need the passport. The told me processing time is 6weeks. Thanks Felicita

    1. Abu SusanSays

      3 years ago

      You are experiencing delay because name change is done in Abuja. We can only print after we get approval from Abuja. It takes two to three months. We will print your passport as soon as we get the signal from Abuja.

  3. MarySays

    3 years ago

    Hello Susan, My passport renewal appointment was on March 15th. Do you have any idea whether I will be able to get my passport before July 31st before my student visa expires? I am currently waiting on my passport to complete my work permit application. Please advise. Thank you!

    1. Abu SusanSays

      3 years ago

      You will get it soon. We are currently working on March 3rd.

  4. Afolashade FatokunSays

    3 years ago

    My name is Afolashade Christiana fatokun.  I want to apply for Nigerian international passport for my children and I.  What are the document I will need to provide , processing fee, and how to book an appointment.  Thanks and God bless you.  

    1. Abu SusanSays

      3 years ago

      The details are here on the website. Please take your time to click and read. NOTICE ON PASSPORT GUIDELINES THE HIGH COMMISSION OF THE FEDERAL REPUBLIC OF NIGERIA IN CANADA WISHES TO INFORM PASSPORT APPLICANTS OF THE UPDATED PASSPORT RENEWAL PROCESS. ADMINISTRATIVE FEES A.) FRESH ISSUE/RENEWAL $50 B.) SAME DAY SERVICE (NOT AVAILABLE AT THE MOMENT) $200 C.) LOST PASSPORT (CAUTION FEE) $400 D.) LETTER OF CERTIFICATION OF PASSPORT $70 CHANGE OF DATA (PASSPORTS) (I) BY MARRIAGE $100 (II) OTHERS $150 Kindly note that the above charges are Administrative Charges/Fees, and are different from the main fees paid to innovate 1. The charges are non-refundable. Mode of payment shall be by money order, payable to the Nigeria High Commission, Ottawa, ONLY. Please, visit https://portal.immigration.gov.ng/pages/welcome to fill the application forms and proceed to innovate1services.com for payment. .Procedures for E-Passport 1. In the Passport menu, choose the E-Passport Application Form Option. If you have a Yahoo or Google account, you may use it to log into the system, otherwise select the Open ID option and create an account for the application process. 2. Please complete the form and print. Thereafter, click on the Submit Button. 3. Once the application has been successfully submitted, you will be provided with a Reference Number and Application ID. Please print it out, as you will need it later in the application process. 4. Click on the close button to continue the application process. At the bottom of the page, click on the Proceed to checkout button to begin the payment process. 5. On the Cart page, double check to make sure that the name in the cart corresponds to the appropriate applicant. Click on the Proceed to Online Payment Button. 6. Choose the credit card payment option or the money order payment option and click next. If the money order payment option is selected, please follow the on-screen instructions for mailing the money order. Once the money order is received, you will receive a confirmation email. If the credit card option is used, allow 30 minutes for the payment to register, and proceed to the next step. For credit card payments, the applicant may only use his or her credit for payment of fees. No third-party credit cards will be accepted. 7. Once the payment confirmation email is received, go to https://portal.immigration.gov.ng/pages/welcome 8. In the application menu, click on the Query “Your Application Payment Status option”. Select E-Passport in the application menu and enter the Reference Number and Application ID. Click on the Search Record button. The next page will be the Online Application Confirmation page. 9. On the Online Application Confirmation page, scroll to the bottom of the page and print the Payment Receipt and also print Application Confirmation. Attach these documents to the expired passport, or to the rest of the application documents (first issuance). 10. The applicant should appear at the Nigerian High Commission Ottawa on the appointment date, with his or her expired Nigerian passport and required documents. If the application is for a first issuance, and the applicant is under the age of sixteen, the following requirements must also be met. THE PASSPORT RENEWAL ARRANGEMENT AS IS FOLLOWS: 1. ALL PASSPORT APPLICANTS AFTER FILLING OUT THE FORMS AND MEETING THE ONLINE REQUIREMENTS FOR THE PASSPORT PROCESS SHOULD SCHEDULE AN APPOINTMENT ON OUR WEBSITE TO BE GIVEN AN INVITATION DATE. 2. EACH REQUEST SENT IN FOR AN APPOINTMENT MUST STATE THE FULL NAME OF THE PASSPORT APPLICANT AS IT APPEARS ON THE NIGERIAN PASSPORT. 3. FOR FAMILY SCHEDULING PLEASE INDICATE ALL FAMILY MEMBERS THAT REQUIRE RENEWAL AS YOU WILL NOT BE RECOGNIZED AS ONE UNIT. EACH MEMBER OF THE FAMILY WILL NEED TO BE GIVEN AN APPOINTMENT. 4. UPON ARRIVAL ALL APPLICANTS MUST COME WITH PRINTED COPIES OF THEIR PASSPORT RENEWAL INVITATION CONFIRMATION, ALL RELEVANT DOCUMENTS INCLUDING THE MANDATORY $50 MONEY ORDER PAYABLE TO THE NIGERIA HIGH COMMISSION AND EXPRESS CANADA POST ENVELOPES. THESE MUST BE PRESENTED BEFORE ENTRY INTO THE CHANCERY. 5. APPLICANTS ARE NOT ALLOWED TO BRING CELL PHONES AND BAGS INTO THE CHANCERY. 6. IN A SITUATION WHERE A PARENT HAS TO ACCOMPANY A MINOR FOR THE PASSPORT RENEWAL PROCESS, ONLY ONE PARENT WOULD BE ALLOWED TO COME INTO THE CHANCERY WITH THE PASSPORT APPLICANT. 7. THE HOURS FOR PASSPORT RENEWALS ARE 9:30 AM – 2:30 PM. ANYONE WHO SHOWS UP AT A LATER TIME WOULD NOT BE ALLOWED INTO THE BUILDING, EVEN IF SUCH A PERSON HAS AN APPOINTMENT. PLEASE, ADHERE TO THE TIME ON YOUR INVITATION LETTER. 8. APPLICANTS COMING INTO THE CHANCERY MUST WEAR FACE MASK/COVERING AND WOULD BE REQUIRED TO SANITIZE THEIR HANDS, YOU ARE ALSO REQUIRED TO PRACTICE SOCIAL DISTANCING. THESE ARE PUBLIC HEALTH MEASURES PUT IN PLACE TO LIMIT THE SPREAD OF COVID19. 9. PLEASE NOTE THAT ANYONE WHO SHOWS UP AT THE CHANCERY WITHOUT A PRINTED INVITATION FOR AN INTERVIEW WOULD NOT BE ATTENDED TO. DISCLAIMER. PLEASE NOTE THAT ALL APPOINTMENTS ARE SUBJECT TO COVID-19 RESTRICTIONS AS ADVISED BY ONTARIO PUBLIC HEALTH. UPDATES The Mission is constrained to abide by these guidelines in the interest of our citizens and staff. We are therefore requesting that you kindly abide by the timeline on your letter of invitation for passport re-issue. If all our citizens adhere to this practice, it would significantly minimize the extent to which you would need to wait outside the Chancery during this period of harsh weather conditions. 1. APPOINTMENTS MAY NOW ONLY BE SCHEDULED THROUGH THE CALENDAR BOOKING SYSTEM ON THE WEBSITE. 2. IF YOU ARE NOT ABLE TO SECURE A DATE OF YOUR CHOICE ON THE CALENDAR BOOKING SYSTEM AT THE FIRST ATTEMPT, YOU ARE ENCOURAGED TO CHECK PERIODICALLY TO SEE IF THERE IS AN OPENING ON AN EARLIER DATE BROUGHT ON BY A CANCELATION. 3. IF YOU ARE UNABLE TO MAKE YOUR SCHEDULED APPOINTMENT DATE, KINDLY CANCEL YOUR APPOINTMENT TO GIVE ANOTHER APPLICANT THE OPPORTUNITY TO COME IN ON THAT DATE. THERE ARE MANY APPLICANTS WHO NEED AN EARLIER DATE AND ARE CONSTANTLY CHECKING FOR AN OPENING. THANK YOU IN ADVANCE FOR YOUR COOPERATION AS WE WORK TOGETHER TO MEET THE NEEDS OF NIGERIANS AT THIS DIFFICULT TIME. NIGERIA HIGH COMMISSION OTTAWA 295 METCALFE STREET OTTAWA ONTARIO K2P1R9 Requirements for First Issue of E-passport 1. Passport Application form to be completed online and printed out 2. Payment Slip print out upon completion of form online 3. Acknowledgement Slip print out 4. Photocopy of birth certificate 5. Photocopy of Local Government identification Letter (if applicable) 6. Two current passport-size photographs with white background (35MM X 45MM) 7. The Machine-Readable Passport (MRP) i.e. the old Nigerian Passport is not acceptable as replacement or alternative for the Birth Certificate and Local Government Identification Letter. Requirements for Renewal of E-Passport 1. Passport Application form to be completed online and print out 2. Payment Slip print out 3. Acknowledgment Slip print out 4. Applicant should come with the Original Expired Nigerian E-Passport and Photocopy of Bio data page of the E-Passport. Remember to leave your expired passport in the return envelope. The High Commission cannot mail your new passport without canceling the old copy 5. Two current passport-size photographs with white background Requirements for change of name via marriage 1. Passport Application form to be completed online and printed out 2. Payment Slip print out upon completion of Application form online 3. Acknowledgment Slip print out 4. Photocopy of Marriage certificate 5. Consent Letter from Spouse (must be typed) 6. Valid bio data page of passport of Spouse 7. Newspaper publication in the national dailies for marriages done in Nigeria. 8. Court affidavit of change of name via marriage. Requirement for Persons under the Age of 18 OR Minors Applicants under the age of 18 (eighteen) MUST provide the following requirements: 1. Completed online application 2. Acknowledgment Slip 3. Payment Slip 4. Copy of child’s birth certificate 5. Letter of Consent jointly signed by both parents and must be typed 6. Photocopies of the parents’ passports data page. One of the passport data pages must be a Nigerian Passport. 7. Additional documents for single parents (proof of custody of the child/children) 8. Current two passport-size photographs of the child, preferably with white background, (35 MM X 45MM ) and 9. Applicant will be required to appear in person for biometric Requirements for Replacement of Lost e-Passport 1. Passport Application form to be completed online and printed out 2. Payment Slip print out 3. Acknowledgement Slip print out 4. Police Report. 5. Submission of completed online e-passport application form 6. Two (2) passport-size photographs with white background (35 MM X45MM) 7. Applicant should provide Passport Number of lost e-Passport. 8. Applicant will be required to appear in person for biometric AND

  5. Frustrated NigerianSays

    3 years ago

    Na God help us in this country! You'll escape Nigeria but Nigeria will always find a way to mess you up anywhere you go! 2 months wait for passport renewal and the excuse is ordinary booklet!

    1. Abu SusanSays

      3 years ago

      You can share your opinion with the Nigeria Immigration Service online.

  6. FaridaSays

    3 years ago

    Please can I get an update as soon as possible

    1. Abu SusanSays

      3 years ago

      You did not write your name, or date of capture. So how can we send you an update? Please see our latest post about passport production. That is where we are with the production process.

  7. OluwakemiSays

    3 years ago

    Hello, I am awaiting to receive my passport, I was at the embassy on March 29th. Now, I am considering applying for the Emergency Travel Certificate because I plan to travel to Nigeria in the first week of May. Do I send the ETC application to the embassy for processing? Thank you

    1. Abu SusanSays

      3 years ago

      Please feel free to apply for an ETC. Your passport will not be ready next week.

  8. AliceSays

    3 years ago

    Hello Susan, Thanks for all you do, I have two questions please. Please do you have any idea when the passport of those who came on March 24th would be ready? My second question is, is it possible to get the old passport back to enable me travel? If yes, will that delay the production of the new one? Or I will only need to present the old one before I can collect the new one? Your response would be greatly appreciated.

    1. Abu SusanSays

      3 years ago

      1. Maybe in two weeks. We are currently working on March 3rd. 2. Yes, we can mail it back to you but remember to send it back with a cover note starting your date of capture so we can produce the new copy. Send us a direct message on Instagram with your full details and date of capture.

  9. DapsonSays

    3 years ago

    Hi, Hope there is booklets for more production. My status will expire by May 11th and I require the new passport to re-apply. Please help. I was there on March 7th.

    1. Abu SusanSays

      3 years ago

      Keep following our passport updates here or on our Social Media platforms to know when yours will be ready.

  10. NzeSays

    3 years ago

    Hi Susan, the passport intervention in Edmonton was cancelled. Would it be rescheduled for a later date? If not what other alternatives do I have apart from flying down to Ottawa. Thanks.

    1. Abu SusanSays

      3 years ago

      We didn't schedule any intervention for Edmonton yet. We will discuss this with the NCA in Edmonton and post it when we are ready.

  11. BankeSays

    3 years ago

    Hello Susan. Thanks for the update. Please, I came for my biometrics on the 23rd of February, when will my passport be ready? I'm asking because my study permit is about to expire... Thanks again.

  12. AdeSays

    3 years ago

    Hello Susan, Please what is the update on the Halifax Intervention, I need to urgently renew my student visa in May.

    1. Abu SusanSays

      3 years ago

      We will mail them next week

  13. MoSays

    3 years ago

    Hello, Any date for Winnipeg yet, please? Thanks, Mo

  14. OlanSays

    3 years ago

    Hello Susan, I requested and paid for a 64 page passport but was issued a 32 page. Is there a reason for this and am I getting a refund?

    1. Abu SusanSays

      3 years ago

      Perhaps, they do not have the 64. Send and email to innovate1pay.

  15. KcSays

    3 years ago

    Hello, please any date for edmonton yet?

    1. Abu SusanSays

      3 years ago

      Not yet.

  16. Adeniyi John OgunwaleSays

    3 years ago

    Hello, The website indicates that the passports of those that came for renewal between February 17th & 21st, 2022 have been dispatched. I came on the 21st of February with my two children. I have been trying to track it but it has been indicating "item not found". And I do not have the passports delivered. Please help. Thanks.

    1. Abu SusanSays

      3 years ago

      Send us a direct message with your details on our Instagram page.

      1. TKSays

        3 years ago

        Hi Susan, my husband and myself was at the embassy on the 21st of February for passport renewal as well! The tracking is saying item "Not found" and No passport delivered. Please what is the Instagram page name to send DM to. This is becoming a concern. Thanks.

        1. Abu SusanSays

          3 years ago

          We will follow up

  17. Efe IgeneSays

    3 years ago

    Hello I am having troubles finding the application form to fill out for the E-passport application on the website

    1. Abu SusanSays

      3 years ago

      Please, visit https://portal.immigration.gov.ng/pages/welcome to fill the application forms and proceed to innovate1services.com for payment.

  18. OluwaseunSays

    3 years ago

    Hello Susan, how about those of us that captured in New Brunswick since February 25, 2022? When should we expect to receive our passports?

    1. Abu SusanSays

      3 years ago

      Any moment from next week. We have produced 90% of them, we are documenting them before mailing.

  19. Onome CalixteSays

    3 years ago

    Hello, Good afternoon, I had my change of name and passport renewal on Feb 21st however I am yet to get my passport and there is no information on the Canada post using my track number. Would you be able to assist with some information

    1. Abu SusanSays

      3 years ago

      Change of name takes up to 3 months to process. It is done in Abuja.

  20. Abu SusanSays

    3 years ago

    21st of what month? Please help us to help you. We are equally working under pressure.

  21. Clinton Iwuji ChimuanyaSays

    3 years ago

    To whom it may concern. My name is Clinton Iwuji Chimuanya. I am writing this email to express my great disappointment with the way the Nigerian Emabassy Ottawa Canada disrespectfully disarrayed and messed with my privacy. I am student in Canada with a temporary permit, I have little or no time to renew my permit, and I came to the Nigerian embassy to renew my passport because it’s expiring soon. Since the date of my appointment (March 03, 2022) till date (May 15th, 2022) I haven’t seen my international passport. Within these dates I have called the embassy on several occasions to know why I didn’t get my passport at the expected date, just to get a message from someone on Facebook messenger telling me my “International passport”, one of my most essential documents that needs to be kept private, was delivered to the wrong person. I believe this is the highest level of disrespect, privacy mismanagement, and incompetency. Till now I do not know where my document is and I need to put in my application. I am really frustrated about this whole situation. I spoke with the guy with my document and he mentioned he’s going to send it back to the embassy, but i do not know what this entails; whether or not I’m going to get my document safely back to me or not. Please I would love to receive an answer from you.

    1. Abu SusanSays

      3 years ago

      So sorry about this Clinton, I will send your details to our PR person to follow up with you for more details.

  22. AderonkeSays

    3 years ago

    I came in with my family on the 12th of February for capturing. We received our passports in April but only 5 was delivered out if 6. I posted here about it and you referred me to the social media accounts. I sent a message on Instagram since April 14th and the 5th of May the handler responded that he/she just sent my complain to the unit. Up untill now I haven't heard anything. Please how do I get my son's passport back

  23. WaleSays

    3 years ago

    Hello Susan, Thank you so much for you service, I have a question, I lost my passport and i live in Toronto, and i Believe my old passport has expired, If i want to renew my passport do i need to come to Ottawa for Biometric, which is finger print, or how am i going to go about the renewer, Do i need to fill out everything online and mail it to the Embassy and wait for appointment on finger print, can you please explain to me how it work. I look forward to hear from you. Many thanks

    1. Abu SusanSays

      3 years ago

      Thanks, Wale, Please go on our website and click on the menu for Citizen Services, and then the Citizen Services -E Passport in the drop down. Read through and follow the instructions for a lost case. You will need to provide a police report. And yes, You have to come to Ottawa for biometrics.

  24. Adeyemi IloSays

    3 years ago

    hi Please i came with my family on 21st March for passport renewal, is there any hope of getting it this moth? Awaiting your reply please?thanks

    1. Abu SusanSays

      3 years ago

      I cannot say yes or not. It depends on the availability of booklets. Check our news update on the website to see where we are with the production at the moment.

  25. ChiomaSays

    3 years ago

    Hi, pls I applied to renew my passport on the 29th of April. I tried to check the status and wasn't able to find anything on it online using my application and reference ID.I do need it to extend my work permit. Is there a way I can check the status pls and know when to expect it? Also is there a way to appeal for it to be expediated for urgent situations? thank you

    1. Abu SusanSays

      3 years ago

      You could not track it because it is not ready. We are yet to get to your date due to the challenge with booklets. See our news update to know where we are in terms of production. It will give you a rough idea of when your passport will be ready.

  26. WillisSays

    3 years ago

    Hi, this is an urgent inquiry with regards to my passport. My visa and study permit will be expiring in less than a month(prior to my appointment) and I was just made aware that same day service is not available. Can an exception be made? I do not know what else to do. Thank you

    1. Abu SusanSays

      3 years ago

      If you are yet to come for capture, then you have to wait a bit. There are many applicants ahead of you about to go out of status. We will continue to produce the passports as the booklets come in.

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