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Please, be advised that the turnaround time for passport renewal processing is now 4-10weeks. We also recommend that you photocopy the data page of your old passport or any page you need to use while waiting for your new passport before dropping the old copy with the High Commission for renewal. You can also take the old copy and send it in later. We remain committed to giving our citizens the best service possible.
NIGERIA HIGH COMMISSION, OTTAWA.
April 23, 2022.
PrinceSays
Pleas can you advice me on haw to renew my lost passport. I jave the photocopy but lost original. How mush and what should I do
Abu SusanSays
Go on the website and click on Citizens services, in the drop down menu, click on E-Citizen passport, apply under a lost case.
TonySays
Hello Susan! I have not received my passport for March 2nd and tracking number not going. Can you check by my name to see what happened too myy passport. handymenmtl@yahoo.com.inbox mee and will send you my info to check. Plz I can't afford to loose my passsport
Abu SusanSays
I have sent your message to the unit. Please, also send an email to passport enquiries.
SuzanSays
Hello, does this apply to passports that have already been submitted?
Abu SusanSays
Does what apply to what? Please elaborate.
PrinceSays
My passport is lost but I have the photocopy..how mush will i pay qnd what should I do
Abu SusanSays
Penalty for a lost case is 400CAD. Please go on the website and apply under a lost case to see the requirements.
SRSays
Please will the old passport be returned to the applicant along with renewed processed passport?
Abu SusanSays
Yes.
Demola AdesinaSays
Hi Susan, Please is Expedited Issuance (Same day) available now. Also, can I make payment on-site, when I come for my appointment? Thanks.
Abu SusanSays
Same day service is not available.
FeySays
Please it’s been over 6weeks since I applied for my passport with 2 months still on my passport just to avoid any delay my study permit is expiring by the end of this month I need my passport back in order to no loose my status it shouldn’t take two months for passport renewal
Abu SusanSays
Send details of your application , date of capture and complaint to our Instagram page via DM. Someone will follow up on the matter.
Oghogho EffiomSays
On April 11th I booked an appointment get to to Ottawa for passport capture. I booked an appointment for May 26th. A week later I got an abrupt cancellation of my appointment with no reason given, no offer to refund my payment and no new date offered. This is completely inhuman, unacceptable and speaks to extremely poor service quality. Please advise on next steps to secure an earlier date or at the very least give me my May 26th date back.
Abu SusanSays
Sorry about that. Please send an email to generalinquiries@nigeriahcottawa.ca for an explanation. The staff will give you a new date of your choice.
StephanieSays
Hello Susan, I have called and emailed and even tried to leave a comment on the blog posts but no response. I am looking to get in touch and talk with a real human at the Nigeria High commission so I can figure out how to get my passport sent back to me. Canada Post confirmed this was returned to the embassy on April 21. Please can someone get in touch with me? I have called countless times and emailed but no response. Thanks, Stephanie
Melanie CastagnetSays
Hello Susan, thank you for the work you do. Please my name is Melanie and I am a Mauritian-Canadian Citizen but married to a Nigerian. I applied for a Visa to Nigeria since March last month. I was told it only takes 10 business working days to get a response, I have contacted VFS or VAC in Ottawa but they keep telling me my application is with the Nigerian high commission. It is over 3 weeks now. I need my Original Canadian passport for my new job at Air Canada. I submitted the passport with my application last month. Please don’t tell me to ask VFS again as there is nothing they are doing for me. Please kindly help me out please I need a decision on my application or my passport should be returned. What do I do please!! Name: Marie Melanie Castagnet Canadian Passport number: AD318754 My email is: patrickagbiboa@gmail.com
Abu SusanSays
Hello Melanie, Sorry about that. I have sent your message to a Staff at VFS Global and a staff in the visa unit at the High Commission. You will hear from the shortly.
MichelleSays
Hi Susan! With this notice, I hope it doesn’t affect the people who have already applied for renewal and are just awaiting the new passports. Because it would not be right or fair if you use this notice on the people who had applied months ago.
Abu SusanSays
It is only a proactive notice given the current challenge with booklets. It does not imply that we will cross over to new cases. However, it is still going in the same chronological order. Follow the updates.
Onyinyechukwu NwosuSays
Hello Susan, Does this new turnaround time apply to does of us who had already submitted our applications before now? While submitting my application on the 4th of March, I was told to expect the new passport within 4 - 6 weeks. We are already the 8th week. Please provide an update. I have made enquiries in the comments on the blog and also sent direct request with my contact details without any feedback till date. I suggest you provide timely feedback to enquiries, It will greatly help in coping with these delays Best Regards Onyinye
Abu SusanSays
Hello Onyinechukwu, We are doing our best in the present circumstance. We are responding to applicants on various platforms, so understand if there is a delay in getting back to you. As you can see, I have not been quite active here. Yes, it applies to all applicants because we have no control over the number of booklets we receive. We treat applications as the booklets get to us chronologically.
Onyinyechukwu NwosuSays
Hi Susan, Thanks for the response. Based on the latest update yesterday on the just released batch. If booklets are available now, is it possible that mine will also be attended to considering that I submitted my application on the 4th of March. Looking forward to your feedback. Thanks
AweleSays
Good day I just saw the update on the newly released batch. I would like to know if booklets are available because I believe mine would be attended to soon as I came 2nd of March. I need to travel next week so I want to know if I can wait or just request for my old passport to be sent back to me. I have also left DMs on Instagram. Please let me know what you advise. Thank you
Abu SusanSays
These were processed with the last batch. However, we only post after the proper recording of tracking details. We hope to get more booklets next week, God willing.
Alex OdusinaSays
Hi Susan, Thank you for the good work. Please we had the Passport Intervention in Halifax February 25th. I had sent mail to Passport enquiries to get my old passport sent back to me as i had an Canadian Citizenship interview and they have requested for that passport. But i am yet to get a reply. 1. We were promised 4-6 weeks but we are 9 weeks now and i don't know if they have been produced. 2. What is best way to get the Old passport urgently as i need it for the interview, i will be sending it back if its still needed with another envelop to mail them back to me once the new one is produced. Please Advice.
Abu SusanSays
Yes, Alex, the delay is because of the lack of booklets. However, we have made a strong case for the Interventions in Halifax and New Brunswick. Hopefully, we should get positive feedback next weekend. Pulling out an individual passport out of almost 300 is an arduous task. I spent two hours trying to do that for one of the applicants today. However, we will try to get yours for you tomorrow or Friday. I hope this is your real name here? Thanks for your kind words.
KunleSays
Hello Susan. Thank you for the much you are able to achieve. We are all familiar with our processes back home. But there is always room for improvement. Please two or more people have asked how they can be provided the tracking number on their return envelopes since they missed it for one reason or another. We have not seen any response in that direction. Especially for those whose Passports are on queue about to be produced so that they can start tracking when produced. Thank you.
Abu SusanSays
Thanks, Kunle, for your kind words. Unfortunately, I am swamped. I can't go to the archives to get the tracking number. Sorry.
Bolaji OgunleyeSays
Hello Susan, My family and I came for our passport renewal on the 14th of March, 2022 and we are yet to get them back, could you please give an update on the timeline for it to be returned. We are travelling to Nigeria in 3weeks, please help!
Abu SusanSays
Unfortunately I can not give you a specific date. Hopefully they should be ready in the next two weeks.
Ehizibue Angel OmoareSays
Hello Susan, My name is Angel Omoare Ehizibue and I applied for my passport renewal and captured on the 7th of April 2022 and I am yet to get my new passport. My challenge is that I need to apply for my study permit ASAP from IRCC otherwise I risk loosing my admission and time is fast running out. Kindly use your good office to assist me accordingly so I dont loose my admission. Thank you Angel
Abu SusanSays
We are not close to your date. You may wish to see where we are on our news update. However, send a direct message to our staff via our Instagram page let's see how we can assist you.
TohanSays
Hello, My passport was mailed to me through Canada post but I never received it. I've tried contacting Canada post with no resolution. I tried calling your phone line but no one picks up the phone. Please, assist.
Abu SusanSays
And you did not leave your name and date of capture here, so do you want us to follow up?
RichardSays
Hey Abu Susan, I applied for a new passport on April 1st. I am scheduled to Travel to Nigeria on June 10th. Any update as to my new passport ? This is my application ID - 18737938.
Abu SusanSays
Please, take a look at our news update on the website and social media platforms to see where we are with the production of new passports.
AderonkeSays
I came in with my family on the 12th of February for capturing. We received our passports in April but only 5 was delivered out if 6. I posted here about it and you referred me to the social media accounts. I sent a message on Instagram since April 14th and the 5th of May the handler responded that he/she just sent my complain to the unit. Up untill now I haven't heard anything. Please how do I get my son's passport back
AyodejiSays
Hi. Is there any form of expedited service available. And do the embassy still take walk in service?
Abu SusanSays
We attend to applicants with appointments—no walk-in service. Same day service is subject to the availability of booklets.
RexSays
Hello, are the booklets available ?
Abu SusanSays
We have used the copies that came in as you can see from our updates. We are expecting more copies.
T.OSays
Good morning, I humbly request for urgent consideration on our case. It has been over four (4) weeks since I sent a mail on the status of our International Passport. My daughter and I came for capturing at the High Commission on November 26, 2021 but unfortunately, we didn't have the old passport at the date of capturing. We were given a confirmation slip and informed to mail the old passports to the High Commission. I mailed our old passports with the confirmation slips via Canada Post with tracking #PG617683968CA which was delivered to the High Commission on the 25th March, 2022. I also added a self addressed envelope with tracking # PG596190245CA to be used for the return of the passports. I have tried contacting the High Commission for over 2 months for update without success. We appreciate your assistance in this regard.
Abu SusanSays
I have sent your message to the immigration unit. Hopefully, you will get your passports soon. The new copies must be ready. The delay is probably because you did not send back the old copies for cancellation.
CHIGOZIESays
Hi there, I am getting a bit worried as I have not received my passport. I was at the commission on the 28th of March, 2022 for data capturing. I was told that the turn around time is 6 weeks and this is over 8 weeks since i visited. I can also see that the turn around time has been updated on the website to 4-10 weeks. Kindly let me know when it is feasible because I am running out of time. The express wasn't working at the time because i was told there were no booklets. Is there a way i can fast track it now? Thank you. Best Chigozie
Abu SusanSays
Please follow our updates here or on social media to see when yours is ready.
Jane JohnsonSays
Hello, What is the expected turn around time for processing visa applications? I mailed in 2 applications through VFS Global on April 2nd and still haven't received the passports back or any update on the status of the applications.
Abu SusanSays
Please, contact VFS Global. They take care of visa processing.
Jane JohnsonSays
Thanks Susan. I've already reached out to them and was told they had escalated it with Commission but have not received a response yet. I've been asking them about it for 3 weeks now. Could you please look into it? I can provide you with the details.
Abu SusanSays
Send your details to us on Instagram via DM