Welcome to the official website of the Nigeria High Commission in Ottawa, Canada.

Contact time
Gen: M-F 9:00-15:00 EST
Con: T-F 10:00-13:00 EST
UPDATE FROM THE PASSPORT UNIT

April 1, 2023BY Abu Susan

Please, be informed that we have mailed out passports for applicants who came to the High Commission from March 23-30, 2023. Start tracking the movement of your passport from Tuesday, April 4, 2023. Those who had challenges with their NINs are not included.

We will post your passports as soon as we sort out the issues.

NIGERIA HIGH COMMISSION, OTTAWA

MARCH 31, 2023

30 thoughts on “UPDATE FROM THE PASSPORT UNIT
  1. OlamiSays

    11 months ago

    Dear Abu Susan Regarding the new update, what happens those who applied in February, precisely on 16th February 2023? We had made several efforts including sending emails, calling, and even sending comments via this platform but all to no avail. There was no issues with the NIN and the old passport was submitted. Please what should we expect? Thanks

    1. Abu SusanSays

      11 months ago

      I sent your messages to the immigration officers. Please, call the office for further details.

      1. OlamiSays

        11 months ago

        Dear Abu Susan. Thank you for the response

      2. OlamiSays

        11 months ago

        Dear Abu Susan Thank you once again for your invaluable recommendations. The issue has now been resolved. We are sincerely appreciative of your assistance.

  2. Omowumi AdegbiteSays

    11 months ago

    I came for interview in May last year 2022 for renewal of my passport and I have not received my passport up till now.

    1. Abu SusanSays

      11 months ago

      Please call the office or come to Ottawa when you have time. Perhaps the problem is a very critical technical issue. You may also email generalinquiries@nigeriahcottawa.ca

  3. Dr Abubakar MusaSays

    11 months ago

    I am highly impressed with the manner in which the embassy staff especially Abu Susan have been responding to inquiries regarding passport issuance difficulties despite the enormous pressure on them. I live in Nigeria but was searching for an information on google and your website came up on the results of the search. Keep it up

    1. Abu SusanSays

      11 months ago

      That's very kind of you. Thank you, sir.

  4. OlaSays

    11 months ago

    Thank you for the great job. My wife and I visited the embassy for passport renewal on January 23rd 2023. We applied for the enhanced passport using the new application system and we are yet to receive our passport. I emailed the embassy and haven't received a specific update on our passport. I have called the embassy phone number couple of times and no one is picking up.

    1. Abu SusanSays

      11 months ago

      Hello Ola, I have sent your message to the appropriate unit. However, please keep calling until you get through. The traffic is always heavy because most applicants call the line.

      1. OlaSays

        11 months ago

        Thank you, Abu Susan!

  5. Adelabu IdrisSays

    11 months ago

    Hello sir, I came for my Son's passport data capture since February 9, 2023 and up till now the passport is yet to be sent. I Have sent email twice now with no tangible resolution. I have tracked the application as well but could not find the location of the passport as the tracking code was saying not available. His visa needs to be renewed urgently and non availability of passport is causing me a nightmare. Please help look into this case and provide a timely resolution. Thank you

    1. Abu SusanSays

      11 months ago

      Ok

  6. Alex OSays

    11 months ago

    Hello, While I was filling the application for Passport Renewal on the NIS website, I wrongly selected the box for Fresh Passport. Please can this be corrected on the day of my Appointment? I would greatly appreciate your swift response. Thanks.

    1. Abu SusanSays

      11 months ago

      Yes

  7. DAYOSays

    11 months ago

    HI, I JUST SAW AN UPDATE FOR MARCH 23RD WHICH IS LATER THAN MY DAUGTHER'S CAPTURE DATE 17TH MARCH 2023 AND NOTHING HAVE I SEEN ON THE CANADA POST WEBSITE. PLEASE ADVICE

    1. Abu SusanSays

      11 months ago

      Please call the number on the website

  8. Chinyere UcheSays

    11 months ago

    Good morning, how do you track your passport? My son did his on the 20th of Feb and is yet to get his. How long does it usually take to get the passport after it has been sent?

    1. Abu SusanSays

      11 months ago

      Please, use the tracking number you got from the self-addressed envelope you left behind after his biometric exercise.

  9. NodebennaSays

    11 months ago

    Hi, I applied for my passport on February 20th, 2023 and have been tracking the location since then but I haven’t gotten an update. I’m supposed to be traveling at the end of April and have not been able to book my tickets and this is causing a lot of issues. I have also sent multiple emails and called multiple times with no responses. Please how do I find out what’s happening

    1. Abu SusanSays

      11 months ago

      Send a message with your full details to our Instagram page via DM

  10. Chidi Samuel OkoroaforSays

    11 months ago

    I did my biometrics on the 15th of March and I tracked the application, it showed it has been issued. Meanwhile, there is no record of it on Canada Post nor have I received the passport. How do I confirm the dispatch of my passport or what could be the problem?

    1. Abu SusanSays

      11 months ago

      Where did you get the confirmation that it has been issued, if you are unable to track it?

  11. Chinyere UcheSays

    11 months ago

    I sent a message earlier about my son's passport which his appointment date was on the 20th of February but he has not gotten his passport. His name is Uche Anthony Onyekachi. How do we track his passport?

    1. Abu SusanSays

      11 months ago

      Use the tracking number you got from the envelope or call the office. You can also send an email to generalinquiries@nigeriahcottawa.ca

      1. Chinyere UcheSays

        10 months ago

        Good afternoon Please I have sent so many mails to the email listed above, no valid response and calls are not going through. This biometric was done on February 20th and we still have not received his passport. Please help.

  12. Philip IkhuoriaSays

    11 months ago

    Dear Abu Good morning sir, I will be travelling to Nigeria for my senior brother burial, departing flight is on June 2nd 2023. Unfortunately. I had to processed my NIN first. just finally got the NIN yesterday, April 6th. I decided to to filled the application for renewal of my passport; when trying to book for capture appointment at the high commission, no more appointments for the months of April and May. The only appointment available is from June 2nd 2023. Please, I am really confused; what will I do? I need your help please. Philip Ikhuoria

    1. Abu SusanSays

      11 months ago

      You can apply for an emergency travel certificate and travel to Nigeria but ensure that you renew your passport in Nigeria to enable you return to Canada if you do not have a Canadian passport.

      1. Philip IkhuoriaSays

        11 months ago

        Thanks for your reply. I have already done and renewal application and paid the stated amount for 10 years renewal . The only problem is the appointment date for capturing.

  13. Olubunmi OtokitiSays

    3 months ago

    Hi Abu Susan, i came to the embassy this year march to apply for a change of name on my passport was asked to work on my Nin which i did and sent it immediately in April which was acknowledged please i dont know when my passport will be sent i intend to Travel to Nigeria next year March if it's not ready then when do you advise i apply for travel certificate.

Comments are closed.