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WE ARE NOT INVOLVED IN THE ONGOING PASSPORT INTERVENTION EXERCISE ACROSS CANADA
The Nigeria High Commission has received reports from several Nigerians across Canadian provinces about an ongoing Passport Intervention exercise promoted by a few Nigerian Canadian Association officials.
PLEASE NOTE THAT THE NIGERIA HIGH COMMISSION IS NOT INVOLVED IN THIS PASSPORT INTERVENTION EXERCISE.
As most of you are aware, the Nigeria High Commission will always publish details of any passport intervention with a transparent schedule and the usual administrative fees apart from the amount applicants must pay to the Nigeria Immigration Service online for booklets.
We hope to get a mobile capturing machine for the enhanced passport for intervention from Abuja soon. The exercise will resume as soon as we acquire the facility and set the logistics in motion. We understand and appreciate the plight of Nigerians who have to travel from faraway places to come to Ottawa for biometric capturing. This concern gave rise to the passport intervention exercises in the first place. We hope to resume as soon as the equipment arrives and is configured. While we wait, we can only be responsible for applicants who come to Ottawa for their biometric capturing and intervention exercises which the High Commission conducts.
NIGERIA HIGH COMMISSION,
OTTAWA
Cyprian OgidiSays
What time frame are you looking at for the arrival of the Mobile Capturing Machine from Abuja? 'Soon' could be 6 months away. Which Mobile Capturing Machine have you been using for the previous passport interventions and why is it no longer available to serve the needs of Nigerians?
Abu SusanSays
The High Commissioner has been following up with the request, we cannot give you a time frame until we hear from Abuja. We hope it should be between now and the end of November.
GraceSays
Hello, good morning. My daughter and I did capturing for passport renewal on 1st August 2023 (we didn't have any NIN issues). We are yet to receive our passports and our travel date is fast approaching. We have tracked on the https://track.immigration.gov.ng/ but it doesn't tell us when we will receive the passport or if there is any issue with our application. Please, help us with our passports, we are travelling to Nigeria for a funeral. Our enrolment Numbers are 133419 and 133417. Thank you and God bless.
Abu SusanSays
1. Did you leave your old passports behind? 2. Did you leave a valid self-addressed envelope?
Igweanuba IzuchukwuSays
thank you so much for this information and clarification. i want to renew my passport and also get a new one for my newborn but my problem is that there is no date for an appointment in Ottawa. the only date am seeing there is January 25 2024. please i want to know if there is an available date before January.
Abu SusanSays
Yes, Igweanuba, We had earlier devised a means of giving out alternate appointment letters to applicants. However, that approach does not work anymore. The only dates recognized on the system of the Nigeria immigration portal for biometrics is the one generated from the calendar on their website.
Dr I.OSays
Really? The unresponsive and uncaring Nigerian High Commission in Ottawa has stated the following: “We understand and appreciate the plight of Nigerians who have to travel from faraway places to come to Ottawa for biometric capturing.” That’s a big lie. The High Commission absolutely has no ideas what Nigerians who live far away from Ottawa go through for basic services such as passport replacement that can be done through mail. It’s ridiculous to read this garbage. Canada is a massive country and flying six to eight hours to Ottawa for a basic service that is not even guaranteed is expensive for a single individual talk more of a family of four or five. The High Commission is only trying to save face with this statement . We appreciate and commend the associations who are putting these interventions together. The High Commission is trying to create an unnecessary road block because the associations are taking away their daily bread and only source of income.
Abu SusanSays
You are entitled to your opinion.
ChukwudiSays
You people don’t respond to your mail or dms or even call been trying to reach out for almost 3months now
Abu SusanSays
We have shifted our attention to generalinquiries because of the amount of emails we receive daily there. Please email generalinquiries
Abiola OSays
Good afternoon, I still have not received my passport that I enrolled for in May 2023. It’s been over 4 months and no update. I am a student and my status depends on my passport validity. Please assist to avail it. Regards.
Abu SusanSays
Please, send an email to generaliinquiries@nigeriahcottawa.ca for an update 2. Also send a screenshot of your NIN, the data page of your passport. 3. Did you leave your old passport behind with a properly self-addressed envelope? These are some of the issues responsible for delays.
Agada JeromeSays
In 2021, my daughter whose Nigerian passport was about to expire and who also needed NIN had to travel to Ottawa for these. In the end, she couldn’t get the NIN until she came back to Nigeria. She flew from London, Ontario, to Ottawa, spent on hotel bills and sundry expenses!. It looks like the Embassy doesn’t explore ways to make life easy for the citizens they are to serve FIRST & FOREMOST in their foreign assignments; this, the embassies should know. Their inter-governmental relationships with the government of the nation they reside, on behalf of the Nigerian government, is secondary. Timely and excellent service to Nigerians should be first and foremost given priority!. This Passport intervention ( we hope NIN is included) is coming very late after many Nigerians have suffered pain and huge costs traveling to Ottawa, spending for hotel and sundry expenses! The embassies should proactively explore ways of serving citizens timely and effectively; not rising up after so much pains and costs have been incurred!.
Abu SusanSays
Agada, Sorry to hear about your daughter's ordeal. Please note that the Nigeria High Commission can only embark on Interventions when there is a mobile machine provided by the Nigeria Immigration Service. We are still waiting for the arrival of the mobile machine. 2. NIN is under an agency called NIMC. They control the intricacies of NIN. We always go back to them when there is a problem and until they fix it, we cannot produce a passport. That is how the system is wired. Unfortunately, the Mission gets to bear the brunt of all the challenges. Note that we do not have full control of the operational system of production. We work with the team in Abuja.
Prince NagbaniSays
Please help me to be part of it
Abu SusanSays
Part of what please?
Prince NagbaniSays
Please help me
Abu SusanSays
Please email generalinquiries to be sure there is no problem with your NIN
YemiSays
Hi, I submitted my passport for renewal on August 28th 2023, and I’m yet to anything via the tracking number.
Abu SusanSays
Send an email to generalinquiries
EMMANUEL NWANERISays
Hello, My name is Emmanuel Nwaneri, a News Reporter with New Canadian Media (NCM - The Pulse of Immigrant Canada) We are following-up on a recent release from the Nigerian High Commission regarding the on-going Passport Intervention Programs across many Canadian provinces and cities. The High Commission recently dissociated itself from the program, saying the High Commission was "not involved". We are thus seeking answers to these few questions as an attempt to help us in our reporting: 1. Was the High Commission not consulted by the respective Nigerian Associations, eg (NAMI - Manitoba) before the passport intervention commenced? 2. Can you respond to accusations that it was the High Commission's failure to meet demands and slow pace that led to the associations taking matters into their own hands to help their members? 3. Can you respond to accusations that the High Commission is out of touch with the demands/needs of Nigerians allover Canada? 4. The associations believe the real issue here is 'loss of income' to the High Commission which the passport intervention represents. Can you respond to that accusation please? 5. Is the High Commission indirectly telling those Nigerians participating in this Intervention exercises, that they are doing so at their own risk? 6. Will the High Commission recognise/accept the passports issued to Nigerians out of this exercise?7. Is the High Commission's stance over this matter backed by the Nigerian Ministry of Foreign Affairs? We appreciate your prompt response to these questions please. Kind regards.
Abu SusanSays
Hello Emmanuel, Thank you for reaching out to the Mission. The Consular unit received your email and they will get in touch with you shortly.
EmmanuelSays
Hello, how long does it take to receive the passport back after biometric capture. I came for capture on Aug 25 and I'm yet to receive my passport.
Abu SusanSays
Three to four weeks, all things being equal, meaning if there is no problem with your NIN
Adewale AdemosuSays
Can the passport renewal submitted a month ago be processed at least, please. Application ID: 19203713 Reference number: 5761891271 Study permit expires in 2 weeks, please assist. I trust in your productivity.
Abu SusanSays
Please email generalinquiries@nigeriahcottaw.ca to follow up if you do not have issues with your NIN
AbelSays
Please, can you provide an update regarding those who did biometric capturing of their renewed passport on September 12? I understand that there is an immigration website( track.immigration.gov.ng ) for the tracking process. However, this website does not go beyond 'passport processing'. Hence, the a need to get real-time information. Please, let us know when the mentioned date has been treated and mailed out. Any passport renewal with a valid NIN should take only two weeks maximum. Personally, I have very urgent immigration processing pending, and I am looking forward to receiving my passports before the end of next week if the service delivery at Ottawa would be considered just good. Please also consider providing a real-time update on this Ottawa embassy's webpage when passports have been mailed out as it was being done before it was stopped. Thanks
Abu SusanSays
It takes three-four weeks to process passports, all things being equal.
Tolulope AdeosunSays
Hello, my name is Tolulope. Myself and my siblings did our capturing on the 17th of August 2023. I tried tracking our passports and it stuck in "NIN verification", which was confirmed on the day of capturing. Please is there anything we have to do or we just wait? And how long does it take for these passport renewals to come out? thanks
Abu SusanSays
Please get in touch with the NIN office in Abuja to follow up with your NIN
AbelSays
I am following up on my inquiry regarding the status update of those of us who had biometric capture between September 11 and 13. So far NIN was verified, the old passport was submitted, and the properly self-addressed envelope was submitted, I don't see any reason why passport production should exceed two weeks! Nigerians working at the embassy should please make lives meaningful to their fellow citizens by doing their job and stop playing GOD. If Nigeria had a listening government that cares, a joint petition by a group of dissatisfied Nigerians to the Ministry of Foreign Affairs would make the Nigerian workers at the embassy sit tight and stop showing a nonchalant attitude. However, since there is nothing like performance evaluation by way of survey or any means, this same lethargy attitude of civil servants in Nigeria is still being replicated in Canada! Most Nigerians in Canada I have spoken with do not have a good review of the Consulate at the embassy. There is no EFFECTIVE communication channel with a feedback mechanism( forget the email being posted here). An embassy was situated in Ottawa, and there are jobs there because of the 71,000 Nigerians living in Canada. These Nigerian staff should strive to offer effective service, please! Please, speed up, release the passports being processed without issues, and help the well-being of fellow Nigerians in Canada!