Passport Services

Passport Services – Nigeria High Commission, Ottawa

NOTICE ON PASSPORT GUIDELINES

We are pleased to assist Nigerians in Canada with passport applications, renewals, and related services. Please read the guidelines carefully to ensure a smooth process.

General Information

National Identification Number (NIN) is mandatory for all applications.
Passport applications must be completed online through the Nigeria Immigration Service Portal.
Payments are processed via Innovate 1 Services.
Once your online application and payment are completed, you must schedule an appointment through the Immigration website.

Please ensure that your full name matches exactly across your Nigerian passport and NIN.

Appointment Guidelines

Every applicant must book an appointment online.

Families: please indicate all family members requiring renewal. Each member will receive an individual appointment.

Bring a printed copy of your appointment slip, application form, payment confirmation, and all required documents.

Only one parent may accompany a minor into the Chancery.

For security reasons, cell phones and bags are to be kept in locker.

Passport renewal hours: 9:30 AM – 2:30 PM (Mon–Fri, excluding holidays).

If your appointment falls on a Canadian or Nigerian holiday, please attend on the next business day.

Administrative Charges

In addition to the fees paid online through Innovate 1 Services, applicants are required to pay an administrative charge of CAD $50 to the Nigeria High Commission (non-refundable). Payment can be made by:

Money order payable to the Nigeria High Commission, Ottawa, or
PayPal (link will be provided on confirmation).

A self-addressed Express Post envelope from Canada Post is also required for return of your passport.

Schedule of Administrative Fees:

Service	Fee
Fresh issue / Renewal	CAD $50
Same-day service (currently unavailable)	CAD $200
Lost passport (caution fee)	CAD $400
Letter of certification of passport	CAD $70
Change of data – by marriage (inclusive of admin fee)	CAD $150
Change of data – by divorce (inclusive of admin fee)	CAD $150

Required Documents First-Time Passport Applicants

Completed and printed application form
Payment confirmation slip
Birth certificate (photocopy)
Copy of old passport (if applicable)
Administrative fee receipt (CAD $50)
Self-addressed Canada Post Express Post envelope (Regional if within Ontario; National if outside Ontario – keep the tracking number)

Passport Renewal

Completed and printed application form
Payment confirmation slip
Expired Nigerian e-Passport (original)
Photocopy of biodata page of the e-Passport
Administrative fee receipt (CAD $50)
Self-addressed Canada Post Express Post envelope

Minors (under 18):

Letter of consent signed by parents
Photocopies of parents’ passports (at least one Nigerian)
Birth certificate
Additional custody documents (if applicable)

Change of Name (via Marriage)

Completed and printed application form
Payment confirmation slip (NIN must already reflect new name)
Marriage certificate (photocopy)
Consent letter from spouse (signed)
Spouse’s passport biodata page (valid copy)
Court affidavit of change of name & newspaper publication (for marriages in Nigeria)
Old passport + biodata page copy
Administrative fee receipt (CAD $50)
Additional fee: CAD $100 for change of name via marriage
Self-addressed Canada Post Express Post envelope

Lost Passport Replacement

Completed and printed application form
Payment confirmation slip
Police report (forwarded to passportinquiries@nigeriahcottawa.ca)
Signed request letter for lost passport
Photocopy of old passport biodata page (if available)
Administrative fee receipt (CAD $50)
Replacement fee: CAD $400 (payable to the High Commission)
Self-addressed Canada Post Express Post envelope

Contactless Passport Application (Pilot)

The contactless system is now available for eligible applicants:

Must be 18 years or older
Passport must be expiring within 6 months

Steps:

Download the NIS Mobile App (currently Android only).
Create a profile and complete eligibility check.
Enter NIN and passport details.
Upload required documents.
Capture biometrics (fingerprint & face) using your device.
Submit application and payment online.

After submission, send:

CAD $50 administrative fee (money order)
Self-addressed Canada Post Express Post envelope
Old passport

Frequently Asked Questions (FAQs)

Can I reschedule my appointment?

At this time, appointments cannot be rescheduled. If you miss your appointment date, you may come on any later business day with your original appointment slip. Please note you cannot attend before the scheduled date.

Has the contactless passport system started?

Yes. The contactless system is now available (Android app only). You must be 18 years or older, and your passport must be within six months of expiry.

If I apply for contactless, what happens next?

After submitting online, kindly send:

CAD $50 administrative fee (money order),
a self-addressed Canada Post Express Post envelope, and
your old passport.

My application status says “issued and collected,” but I haven’t received my passport. What does this mean?

This means your passport has been issued and handed over to the High Commission’s dispatch team. Please allow two weeks, then track your return package on the Canada Post website using your envelope tracking number.

How long does passport renewal take?

The average processing time is 4–6 weeks from the date of biometric capture.

Do I need to keep my Canada Post tracking number?

Yes. Please keep a copy of your tracking number to follow the delivery of your passport.

What if I haven’t received my passport after 6 weeks?

You may track the progress of your application using the official NIS tracking portal.

Can I get my passport the same day?

No. Same-day passport processing is not available at this time.

Is a 10-year passport available?

Yes. Passports with 10-year validity are available for applicants aged 18 and above. Children are only eligible for 5-year passports.

What are my options for passport renewal?

You may either come to Ottawa in person or use the contactless system (if eligible).

How long is my payment valid for?

Payments are valid for one year. After that period, you must make a new payment.

Is NIN mandatory?

Yes. The National Identification Number (NIN) is mandatory for all passport applications, for both adults and children.

Does the High Commission process NIN or BVN?

No. The High Commission does not issue NIN or BVN. Please contact the nearest NIN enrolment centre in Canada. A list of centres is available on our website.

What if I need to travel urgently?

You may apply for an Emergency Travel Certificate (ETC). Processing takes 7–10 business days. Details can be found under “Citizen Services” on our website.

Do I need an appointment for visa applications?

No. Visa applicants should submit their documentation directly to VFS Global. For details, visit our Visa Application page.

How can I get a Nigerian police clearance certificate?

Please apply through the POSSAP portal (Police Specialized Services Automation Project).

If my passport is with Canadian immigration (CBSA), can I still apply for a new one?

No. The High Commission cannot issue a new passport until you retrieve your current passport from Canadian immigration.

How can I reschedule if I missed my appointment?

If you miss your original appointment date, you may attend on any later business day with the same slip. No new booking is required.

I am having problems with online payment. What should I do?

Please contact Innovate 1 Services directly at support@innovate1services.com for assistance.

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Passport Services